Hand Therapy Clinic Administrator

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 20,000 - 23,000; Full time

Job summary

Ashford and St. Peters Hospitals NHS Foundation Trust is seeking an administrative assistant to support the outpatient hand therapy service. You will handle reception duties, book appointments, manage telephone enquiries, and use trust systems to support patient flow.

The role involves cross-site coverage, direct patient contact, and teamwork to deliver a high-quality patient experience. Training will be provided for systems such as Cerner, ERS, Evolve, Envoy and Dictate IT.

Responsibilities

• Reception duties, booking both new and follow up appointments.
• Utilising clinic slots fully, handling telephone enquiries and using trust systems.
• Provide other clerical and administrative support to the outpatient hand therapy service as required.
• Direct contact with patients, carers and relatives and healthcare professionals.
• Support the outpatient Band 7 Hand Therapists and other team members in the smooth running of the hand therapy outpatient department.
• Provide cross site reception/administration cover as required.
• Demonstrate excellent communication skills and ability to work as part of an admin team delivering high-quality patient experience.
• Understanding of the 18-week patient pathway is preferable; training will be given.
• Use systems Cerner, ERS, Evolve, Envoy and Dictate IT; training will be provided if needed.
• Multi-task and work well under pressure, prioritising workload and creating a great patient experience.
• Organisation is part of Ashford and St. Peters Hospitals NHS Foundation Trust, serving Surrey residents and employing thousands of staff.
• Our vision is to provide an outstanding experience and best outcomes for patients and the team.
• Continuous professional development and flexible workforce planning are priorities.
• Colleagues may occasionally work across both Ashford and St. Peters Hospitals NHS Foundation Trust and Royal Surrey NHS Foundation Trust to support shared services.
• St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services; Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital; additional services at Woking Community Hospital.
• We are committed to our values in everyday interactions to deliver services effectively.

Job description

Ashford and St. Peters Hospitals NHS Foundation Trust is seeking an administrative assistant to support the outpatient hand therapy service. You will handle reception duties, book appointments, manage telephone enquiries, and use trust systems to support patient flow.

The role involves cross-site coverage, direct patient contact, and teamwork to deliver a high-quality patient experience. Training will be provided for systems such as Cerner, ERS, Evolve, Envoy and Dictate IT.