Outpatient Administration

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; On-site; GBP 21,000 - 24,000; Full time

Job summary

Ashford and St Peters NHS Foundation Trust is seeking an friendly Outpatient Administrator to join our reception team. The post holder will provide a comprehensive patient-focused reception service, manage appointments, and act as a bridge between patients, doctors, and other healthcare professionals across our sites, including Woking Community Hospital.

We want a self-motivated, confident person with previous reception experience and excellent communication and customer-service skills who can

Qualifications

• Must have previous reception experience.
• Excellent communication and customer service skills.
• Able to work across Trust sites including Woking Community Hospital.

Responsibilities

• Provide a comprehensive patient-focused reception service in Outpatient Reception.
• Manage and coordinate appointments.
• Serve as a bridge between patients, doctors, practitioners and other healthcare professionals.
• Deliver high-quality customer service with a professional demeanor.

Skills

Communication skills

Customer service

Reception experience

Job description

We currently have two vacant full time posts, covering 37.5 hours and 30 hours per week., The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanour at all times., The post holder will play a crucial role in delivering top-notch, safe, and compassionate healthcare to patients. By supporting and welcoming patients into services that cater to their unique needs, the Outpatient Administrator will also provide administrative support to a team, acting as a bridge between patients, doctors, practitioners, and other healthcare professionals, and managing appointments. The staff member will consistently deliver high-quality customer service and maintain a professional demeanor at all times.

We are looking for a friendly, self-motivated, and confident person with experience in providing a high standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Outpatient Reception at Ashford and St Peters NHS Foundation Trust. The post holder will work across the Trust sites, which could include Woking Community Hospital.

If you find fulfilment in working in a dynamic and demanding environment, this role offers you the opportunity to truly impact the service we provide to our local community, with the patient's needs always at the heart of our operations.

The successful candidate must have previous reception experience and have excellent communication and customer service skills.

Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff.

Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan.

We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care.

St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital.

Our Values provide us with the behaviours we respect and can commit to. By living our values through everyday interactions, we can build stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.