Gyms Duty Manager - Full Time

JDGYMS; East Kilbride; On-site; GBP 26,000 - 34,000; Full time

Job summary

JD Gyms is seeking a manager to drive the operational running of the gym with a strong focus on customer service and leadership. You will open/close the site, support a growing membership base, and oversee safety, cleanliness, and brand standards.

The role requires early mornings, weekdays, and weekend work, with a focus on achieving sales targets and leading a team to deliver exceptional member experiences.

Qualifications

• Must have experience, ideally in a management position within a leisure related industry.
• Must be passionate about customer service and be an inspirational leader in the way they manage.
• Must have experience driving sales and coordinating local marketing activity while managing a successful team.

Responsibilities

• Responsible for the operational running of the gym at all times.
• Open and close site as required by operational hours.
• Work mornings, evenings, and weekends as needed.
• Adhere to Health and Safety Employee Policy and Company Procedures Handbook.
• Maintain JD Gyms Brand Standard and ensure safety checks are conducted regularly.
• Aim to achieve all sales and membership targets and maximise secondary spend revenue.
• Ensure cleanliness and oversee in-house cleaners and uniform standards.
• Deliver outstanding member service and be an ambassador for JD Gyms.

Skills

Management experience

Customer service leadership

Sales drive

Team management

Influence and motivation

Education

Level 2 Gym Instructor

Job description

Role overview:

This role requires a team player with flair and commercial ability, and the skill, energy and determination to help drive and develop the business alongside the General Manager.

We are looking for a manager with experience of maintaining and developing the standards and reputation, whilst nurturing a growing membership base and team.

Responsibilities:

• Responsible for the operational running of the gym at all times. Opening and closing site when required due to operational hours of the business.

• Expectation to work early in the morning, late weekdays, and weekends.

• Ensure that all policies and procedures in both the Health and Safety Employee Policy and Company Procedures Handbook are adhered to.

• Responsible for adhering to and maintaining the JD Gyms Brand Standard.

• Conduct daily, weekly, and monthly safety checks. Report and chase all defects, to ensure the building and its equipment is safe to use.

• To work towards and aim to achieve all sales and membership targets that are set.

• To drive and maximise secondary spend revenue.

• To ensure the whole of the gym facility is of the highest standard of cleanliness. Maintain outside of the contract cleaning hours.

• Ensure the in-house cleaners (General Assistant) are cleaning to the highest standard.

• To ensure uniform standards are being adhered to by all team members and yourself.

• To always deliver outstanding member service.

• To help create an environment where the team and contracted personnel enjoy themselves whilst at work.

• To undertake any other reasonable duties/projects/meetings, that may be required.

• To always be an ambassador of JD Gyms.

Skills and Experience:

• Must have experience, ideally in a management position within a leisure related industry.

• Must be passionate about customer service and be an inspirational leader in the way they manage.

• Must be qualified to at least Level 2 Gym Instructor

• Must have experience in driving sales and helping to co-ordinate local marketing activity as well as managing a successful team.

• Ideally will have experience as an Assistant Manager helping to oversee all business areas within a leisure facility or have substantial experience as a Fitness Manager or other similar operational function