Fitness Manager
Horizon Leisure Centres
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Benefits offered by this job
Job summary
Horizon Leisure Centres in Guildford is seeking an experienced Fitness Manager to lead day-to-day operations and ensure a first-class customer experience for visitors. You will oversee safety, cleanliness, training and performance management, reporting to the General Manager.
You will induct and develop staff, deliver group exercise classes, and manage opening/closing procedures while acting as duty manager when required. Travel to other sites may be necessary.
Qualifications
- 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
- Gym Instructor Level 2 is essential.
- First Aid at Work and Emergency Response Training are desirable.
- Pool Plant Operator is desirable.
- Personal Trainer Level 3 is desirable.
Responsibilities
- Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
- Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
- Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
- Carry out the induction and training of new starters and the development of existing team members.
- Conduct a programme of performance management including managing 1-2-1’s, absence, conduct, performance and continuous development.
- With direction from the General Manager and Group Sales Manager, implement opportunities for improvement.
- Carry out welcome visits with new customers.
- Deliver group exercise classes.
- Ensure the gym and fitness equipment is kept clean and in a safe condition.
- To be conversant with all aspects of opening and closing the centre following opening / closing procedures as attached
- To act as the manager on Duty until another manager is in the building if opening the centre – this means decision making and referring queries effectively to the person that is most suited to deal with any given situation but ONLY if it cannot be dealt with by you.
- To conduct prospective member tours of the facility and to be conversant with the joining procedures alongside expectations of the sales process for Horizon Leisure Centres (training required)
- To carry out pool and plunge pool testing as per the GLC schedule and report any anomalies immediately. (PPO course to be taken)
Skills
Education
Tools
Job description
Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further! This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full potential with Horizon.
At Horizon Leisure Centres, we are passionate about health and wellbeing and are committed to making an outstanding positive impact on our customers and within our local community. Wherever you work in our business, you will have the opportunity to bring new ideas to continuously improve our service and deliver an exceptional experience to our customers.
To empower communities to lead happier healthier lives.
To provide fully inclusive access at affordable prices to sports and leisure facilities and to help improve the health and wellbeing of the local community.
- Passion
- Respect
- Innovation
- Dynamic
- Empowering
As a Fitness Manager you’ll be responsible for managing the day-to-day operations of the facility and ensuring the effective delivery of a first-class customer experience to all those who visit.You will also be responsible for ensuring the smooth running and operation of our fitness facilities.
You’ll be working within the Operations team and report to the General Manager.
- Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values.
- Ensure a first-class customer experience is delivered to all visitors; effectively handling customer queries, feedback and complaints.
- Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required.
- Carry out the induction and training of new starters and the development of existing team members.
- Conduct a programme of performance management including managing 1-2-1’s, absence, conduct, performance and continuous development.
- With direction from the General Manager and Group Sales Manager, implement opportunities for improvement.
- Carry out welcome visits with new customers.
- Deliver group exercise classes.
- Ensure the gym and fitness equipment is kept clean and in a safe condition.
- To be conversant with all aspects of opening and closing the centre following opening / closing procedures as attached
- To act as the manager on Duty until another manager is in the building if opening the centre – this means decision making and referring queries effectively to the person that is most suited to deal with any given situation but ONLY if it cannot be dealt with by you.
- To conduct prospective member tours of the facility and to be conversant with the joining procedures alongside expectations of the sales process for Horizon Leisure Centres (training required)
- To carry out pool and plunge pool testing as per the GLC schedule and report any anomalies immediately. (PPO course to be taken)
- 2+ years’ experience as a manager or team leader, preferably in a leisure environment.
- Emergency Response Training -desirable
- First Aid at Work -desirable
- Pool Plant Operator -desirable
- Gym Instructor Qualification; Level 2 – essential
- Personal Trainer L 3 – desirable
- Good interpersonal, time management and organisational skills.
- Good teamworking skills and the ability to lead and motivate a team.
- Business acumen, creative thinking and problem-solving.
- Energy and resilience.
- Flexibility and multi-tasking skills.
- Computer literacy (Microsoft Office).
- Customer-focused, approachable and outgoing.
- Ability to relate to the requirements of customers from all age groups and sectors of society.
- A comprehensive induction and training programme; you don’t need to have worked in the leisure industry before. We will teach you all you need to know!
- Support from the wider team who have a great deal of combined knowledge and experience and who are eager to help you succeed!
- Variety; no two days is the same!
- An environment that encourages innovation and free thinking, surrounded by really dynamic, empowered individuals.
- Free access toour award-winning gym’s and exercise classes for you and a +1
- Employee discounts and wellbeing platform
- Healthcare Cash plan
- Free 24/7 access to GPs using our SmartHealth plan
- Employee Assistance Programme - support for when you need it most
- 23 days annual leave + 8 days bank holiday
- Internal recognition schemes
- Opportunities for training, development and progression
- Free onsite parking - subject to availability
- Hybrid and family friendly policies
- Generous company sick pay scheme
- Employee referral scheme
- Company pension scheme
- Death in service benefit
- And much more....
This role will be based at Guildford but will be expected to travel to other company site as the need requires.
The recruiting manager will review your CV and if shortlisted, you will be invited to a formal interview/assessment process where we will evaluate your suitability for the role.
The successful candidate will be subject to an Enhanced DBS check.
There may be times when due to the volume of applicants to need to close a vacancy early to avoid disappointment, be sure to get your application in as soon as possible!
If you are a recruitment agency, please note we operate a PSL and do not take cold calls.
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