Guest Services Team Lead – VIP Experience & Five-Star Hospitality

Career Legal; Greater London; On-site; GBP 54,000 - 66,000; Full time

Job summary

Career Legal in London is recruiting an experienced Guest Services Team Leader to join a leading London law firm. You will lead Guest Service Assistants and Room Booking Coordinators, and deliver a five-star hospitality experience while acting as an ambassador for the firm.

This hands-on leadership role covers day-to-day operations, staff development, and cross-team collaboration to ensure seamless visitor management and exceptional guest service standards.

Responsibilities

• Lead, motivate and inspire Guest Service Assistants and Room Booking Coordinators.
• Lead by example through a visible and hands-on approach.
• Coach, train and develop team members.
• Conduct performance reviews and coaching sessions.
• Support recruitment and onboarding. Guest Experience & Hospitality
• Deliver a five-star hospitality experience.
• Act as an ambassador for White & Case.
• Welcome and escort VIP guests.
• Anticipate guest needs and resolve issues proactively.
• Take ownership of day-to-day operations. Manage bookings and visitor requirements.
• Work collaboratively with AV, Catering, Facilities, Security and Cleaning teams.
• Manage shift allocation and operational coverage. Duty Management
• Depu tise for the Guest Services Manager.
• Act as an escalation point for operational issues.

Job description

Career Legal in London is recruiting an experienced Guest Services Team Leader to join a leading London law firm. You will lead Guest Service Assistants and Room Booking Coordinators, and deliver a five-star hospitality experience while acting as an ambassador for the firm.

This hands-on leadership role covers day-to-day operations, staff development, and cross-team collaboration to ensure seamless visitor management and exceptional guest service standards.