Reception Supervisor

Ryder Reid; Greater London; Sur place; GBP 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Five-star client service environment

Résumé du poste

US Law Firm in London is seeking an experienced Reception Supervisor to lead its Front of House team. You will oversee the day-to-day operation of the reception and client suites, delivering a five-star welcome to clients, visitors, and senior stakeholders.

The role requires proven leadership, exceptional presentation and communication, and a proactive mindset. You will collaborate with Facilities and IT to ensure seamless office operations and a polished, professional client experience.

Qualifications

• Experience leading Front of House or reception teams in professional services or luxury environments.
• Impeccable presentation and client-focused approach.
• Strong communication and interpersonal skills for stakeholders at all levels.
• Excellent organisational skills with ability to manage competing priorities.

Responsabilités

• Lead, motivate, and develop the Reception team to maintain service excellence.
• Oversee day-to-day reception and client suite operations.
• Deliver a first-class welcome to clients, visitors and senior stakeholders.
• Coordinate meeting rooms, hospitality, catering, and event support.
• Manage reception schedules and staffing to ensure coverage.
• Maintain front-of-house policies, procedures and standards.
• Serve as primary escalation point for enquiries and support onboarding of new staff.
• Collaborate with Facilities, Office Services, IT and Executive Support to ensure seamless operations.
• Identify opportunities to improve processes and elevate client experience.

Connaissances

Team leadership

Client service

Communication

Organizational skills

MS Office

Room booking platforms

Business systems

AI interest

Outils

MS Office

Room booking platforms

Business systems

Description du poste

Reception Supervisor

US Law Firm | London Competitive Salary + Exceptional Benefits Hours: 9:00am - 6:00pm, with flexibility required

A prestigious US law firm is seeking an experienced Reception Supervisor to lead its Front of House team in London. Renowned for its excellence, collaborative culture, and exceptional client service, the firm offers an outstanding opportunity for a polished and proactive professional to take ownership of a high-performing reception function. As the face of the firm, you will oversee the day-to-day operation of reception and client suite services, ensuring a seamless, five-star experience for clients, partners, and visitors.

Key Responsibilities

• Lead, motivate, and develop the Reception team, maintaining exceptional service standards.
• Oversee the day-to-day running of the reception and client suite areas.
• Deliver a first-class welcome to clients, visitors, and senior stakeholders.
• Coordinate meeting rooms, hospitality, catering, and event support.
• Manage reception schedules and ensure appropriate staffing levels.
• Maintain front-of-house policies, procedures, and service standards.
• Act as the primary escalation point for reception and visitor enquiries.
• Support the onboarding and training of new team members.
• Collaborate with Facilities, Office Services, IT, and Executive Support teams to ensure seamless office operations.
• Identify opportunities to enhance processes and elevate the client experience.

About You

• Previous experience as a Reception Supervisor, Front of House Supervisor, or Hospitality Supervisor within a law firm, professional services, or luxury hospitality environment.
• Proven experience leading and developing a team.
• Impeccable presentation, communication, and interpersonal skills.
• A professional, confident, and client-focused approach.
• Outstanding organisational skills with the ability to manage competing priorities.
• Experience supporting senior stakeholders and high-profile clients.
• Strong attention to detail and a proactive mindset.
• Proficiency in Microsoft Office, room-booking platforms, and business systems.
• Tech-savvy, with strong systems knowledge and an interest in AI and innovation.

What's on Offer

• Opportunity to join a market-leading US law firm with an outstanding reputation.
• Competitive salary and comprehensive benefits package.
• Exposure to high-profile clients and international stakeholders.
• Inclusive, collaborative, and professional working environment.