Guest Services Supervisor: Front Desk & Check-In Lead

Seminole Hard Rock; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Supervisor‑Front Desk at Seminole Hard Rock is responsible for managing guest service representatives to ensure guest satisfaction while motivating staff to provide high‑quality guest service in a fast paced hotel environment. Essential duties include processing check‑ins, handling all payment types, coordinating with housekeeping, and maintaining safety standards.

The candidate should have a High School Diploma, 1 year supervisory Front Desk experience, and strong computer skills (MS

Qualifications

• High School Diploma required; an associate's degree in Hotel Management or related field preferred.
• One year of full‑service Front Desk/Hotel Operations experience in a supervisory role.
• Ability to manage multiple tasks with attention to detail.
• Strong communication skills, phone etiquette and exceptional guest service skills.
• Must possess computer skill to include MS Office/AS400.
• Must be able to work standing/sitting for long periods.
• Must be able to work nights, overnights, weekends, and holidays.

Responsibilities

• Assist staff with expediting payments (e.g., problems processing credit card).
• Follow up with guests regarding satisfaction with guest-related issues.
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
• Block rooms in the computer and identify designated requirements and requests.
• Contact appropriate individuals or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, requests, problems. Coordinate with Housekeeping to track readiness of rooms for check-in.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
• Assist management in training, motivating, and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Report accidents, injuries, and unsafe work conditions to managers; complete safety training and certifications

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Cash handling

Education

High School Diploma

Associate's degree in Hotel Management or related field preferred

Tools

MS Office

AS400

Job description

The Supervisor‑Front Desk at Seminole Hard Rock is responsible for managing guest service representatives to ensure guest satisfaction while motivating staff to provide high‑quality guest service in a fast paced hotel environment. Essential duties include processing check‑ins, handling all payment types, coordinating with housekeeping, and maintaining safety standards.

The candidate should have a High School Diploma, 1 year supervisory Front Desk experience, and strong computer skills (MS