Server

880 Hard Rock Cafe UK; Greater London; Presencial; GBP 18 000 - 24 000; Tempo integral

Resumo da oferta

Hard Rock Cafe UK in London is seeking a Server to provide exceptional guest service, take orders, and ensure smooth service in a fast-paced environment.

The role involves cash handling, operating a POS system, and delivering food and drinks while upholding alcohol service standards and rock-and-roll hospitality.

Qualificações

• Customer-facing hospitality experience is preferred.
• Strong cash handling and math accuracy.
• Knowledge of alcohol service and responsible service guidelines.

Responsabilidades

• Take guests' orders accurately and promptly.
• Run food and beverages to tables.
• Handle cash and card payments using the POS system.
• Maintain a clean, well-organized station and assist with side duties.

Conhecimentos

Customer service

Cash handling

POS system

Product knowledge

Ferramentas

POS system

Descrição da oferta de emprego

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Basic functions of the Server include:

• Taking guests' orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s - in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean - organized station - including pre-bussing - table maintenance
• Performing opening, closing & side duties - setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create \"Raving Fans\"

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance \"having a plan\"
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC's 5 core Values and Mission Statement

Your Cafe may cross-train the Server and the Busser positions. This \"Server Assistant\" will become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!