Host

880 Hard Rock Cafe UK; Greater London; Presencial; GBP 18.000 - 24.000; Jornada completa

Descripción de la vacante

Hard Rock Cafe UK in Greater London is seeking a Host to greet, seat and guide guests, kick off memorable experiences with a positive first impression. The Host will welcome guests, answer questions, maintain a clean waiting area and assist servers and managers in a fast-paced setting.

Requirements include a friendly, outgoing attitude, excellent customer service and the ability to stay composed throughout peak times, upholding Hard Rock values and delivering exceptional guest experiences.

Formación

• Duties require bending, reaching and standing for long periods.
• Maintain a well-groomed appearance and follow uniform guidelines.
• Follow all safety and sanitation standards.

Responsabilidades

• Opening doors when applicable and greeting guests.
• Welcoming and thanking guests; answering questions politely.
• Directing guests to areas and restrooms; answering the phone.
• Maintaining a clean and organized waiting area.
• Assisting servers, bussers and managers as needed.
• Performing opening/closing and side duties (cleaning, polishing, sweeping).
• Providing security for co-workers, guests and celebrities.
• Ensuring guest satisfaction and creating memorable experiences.
• Entertaining guests to create 'Raving Fans'.

Conocimientos

Excellent customer service

Friendly and outgoing demeanor

Stamina to stand for long periods

Team collaboration

Descripción del empleo

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic Functions of the Host include

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create "Raving Fans"

Job Requirements include

• Performing duties which require bending , reaching and standing for long periods of time
• Maintaining a well-groomed appearance ("having a plan")
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC's 5 core Values and Mission Statement

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!