Front of House Supervisor

880 Hard Rock Cafe UK; Greater London; On-site; GBP 21,000 - 30,000; Full time

Job summary

Hard Rock Cafe UK is seeking a capable team member to deliver outstanding guest experiences in a fast-paced London setting. You will greet guests, take orders, and help with food, drink, and retail service to maintain high standards of quality and guest satisfaction.

The role requires strong English skills, basic POS knowledge, and familiarity with menus. A solid work ethic and teamwork in a lively environment are essential for success.

Qualifications

• Proficiency communicating in English (reading/writing)
• Familiarity with POS, KDS and guest-service tech
• Knowledge of menu/beverage and retail items

Responsibilities

• Provide warm, attentive service to guests and ensure guest satisfaction.
• Greet guests, manage orders, buss tables, and assist with food service as needed.
• Monitor guest requests and communicate with management to resolve issues.
• Assist in shop areas and support Rock Shop and bar/food service as required.
• Assist in achieving standards for safety, sanitation and guest experience.

Skills

English proficiency

POS/KDS familiarity

Menu knowledge

Education

High school diploma

Tools

POS systems

KDS

FreshTxt/Open Table

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

People

• Continuously provides Employees with verbal recognition, direction and support
• Communicates with Employees to keep them informed of Cafe, Regional and Corporate procedures
• Communicates with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness and respond proactively to any needs that have arisen
• Mentors new Employees by presenting them with information about their job and the company
• Trains and empowers Employees to exercise good judgment to make decisions regarding service, food quality and Guest satisfaction by adhering to company training standards
• Ensure Employees follow safety, sanitation and security procedures
• Listens to comments, criticisms, and feedback from Guests, Employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe/Retail performance
• Greets Employees as they begin their shift to promote an atmosphere
• Communicates with Managers to ensure that departmental opening, swing, closing and cleaning duties were completed up-to-standard
• Performs Employees’ tasks such as preparing Menu items, bussing tables and serving food to help Employees and ensure the quality of the Guest experience
• Prepares Cafe and Employees for shift and ensures the place is ready to open according to standards

Guest Experience

• Performs 100% table visits to ensure guest satisfaction
• Greets all guests and models the use of 10-5-First and Last
• Resolves guest complaints with MOD
• Listen’s to guests requests and needs and communicates to the Management team
• Understands SMG, Mystery Shop and Review Pro and uses analytics to improve the guest experience
• Observes Employees’ while they work to ensure adherence to policy and positive guest experience
• Performs Employees’ tasks such as helping in the Rock Shop, preparing menu items, bussing tables, running drinks and serving food to ensure the quality of the guest experience

Sales

• Builds business/market share by thinking of new ways to promote Company and new programs that will bring in business, and by participating in local events to increase sales and profits
• Inspects product levels and storage areas to determine if enough product is on hand and to maintain proper storage, rotation, freshness of product and sanitation conditions
• Monitors sales (F&B, Alcohol and Retail) by the hour and reports information to team

Profits

• Monitors food, beverage and labor costs using established methods to meet goals, reports findings to Manager
• Observes food prep by watching Employees’ portion, cook, and heat items to ensure correctness of recipe, temperature and quality
• Inspects, tastes and touches food to ensure freshness, proper temperature, and recipe adherence during Line Checks
• Validates all Comps and Discounts through inspection via table visit (only Managers are allowed to complete a Comp)
• Expedites food preparation by checking lead times and monitoring ticket times to ensure that food is prepared and served timely

Minimum Requirements

• Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred
• Proficiency in relevant technology (POS, KDS, FreshTxt/Open Table, etc.)
• Proficiency in and can demonstrate Menu/Beverage/Retail knowledge
• Food/Alcohol Certifications up to date
• High school diploma or equivalency required
• Minimum of 1-2 year hospitality industry experience preferred

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!