Retail Sales Associate

Seminole Hard Rock Hotel & Casino; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Benefits vary by employment status

Job summary

Hard Rock Cafe UK is seeking a Retail Sales Associate to guide guests through the shopping experience of iconic merchandise, acting as a tour guide, communicator and entertainer at heart. As an RSA, you will greet guests, answer questions, operate a POS, maintain stock and visual displays, and deliver memorable guest experiences in a fast-paced setting.

The role emphasizes a friendly attitude, strong product knowledge, teamwork and adaptability, with benefits varying by employment status and

Qualifications

• Greeting guests and answering questions politely
• Assisting customers with product information and recommendations
• Handling transactions and operating a POS system
• Maintaining accurate cash drawer balances
• Keeping the store clean and well-organized
• Upholding visual display standards and stock levels

Responsibilities

• Greeting guests
• Answering questions accurately and politely
• Answering the phone
• Making proficient sales transactions using a POS
• Handling cash and other payment forms
• Maintaining cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating product knowledge and features
• Suggestive selling with related items
• Maintaining a clean and organized store
• Maintaining stock levels and inventory accuracy
• Displaying products per visual standards
• Opening, closing and side duties
• Ensuring guest satisfaction and memorable experiences
• Entertaining guests to create “Raving Fans”

Skills

Guest service

Product knowledge

Communication

Sales experience

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic Functions of the Retail Sales Associate

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels - through retail pulls & inventories
• Displaying Retail product - through HRC’s visual display standards
• Performing opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements

• Performing duties which require bending, reaching, lifting and standing fro long period of time.
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!