Front of House Supervisor - Days

Baxterstorey; Leeds; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday leave

Maternity leave 24 weeks

Leave for special occasions

Pension and life insurance

Free meals on shift

Training opportunities

Employee assistance program

Cycle to work

Volunteering days

Job summary

BaxterStorey is recruiting a FOH Supervisor to lead the day shift at Amazon LBA5 in Leeds. You will oversee the main counter, monitor service quality, and support a friendly, hardworking team in a busy operation.

This full-time role offers 37.5 hours per week, five days over seven, with a competitive pay rate. The job combines stability with opportunities for development and a positive, inclusive work environment.

Qualifications

• Previous experience commensurate with role
• Passion for food and customer service
• Enjoy supervising, training and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities with high attention to detail
• Clear verbal and written communication
• Ability to adapt to challenges with a solution-oriented approach
• Aligns with BaxterStorey core values

Responsibilities

• Supervision Looking after main counter - Set clear expectations and provide ongoing feedback to maintain a high level of performance
• Quality Control - monitor stock and presentation, and service standards to ensure they meet customer expectations
• Customer Service - foster relationships, handle inquiries and dietary requirements with professionalism

Skills

Team supervision

Customer service

Communication

Attention to detail

Adaptability

Job description

Day Shift Team Supervisor – Leeds (Amazon LBA5)

Location: Amazon LBA5, Leeds

Pay Rate: Up to £13.75 per hour

Hours:37.5 hours per week, 5 days over 7 (shift times to be arranged)

Location: Leeds, LS9 0AA

Salary: £14.20 to £14.20 an hour

Hours: Full-time

About the Role

We have a

fantastic opportunity to join our friendly and hardworking day shift team at Amazon LBA5 in Leeds. This is a full-time position offering stability, competitive pay, and the chance to work in a supportive environment where your contribution is valued every day.

You’ll play an important part in supporting the smooth running of our operations, helping to deliver excellent service and ensuring high standards are consistently maintained.

What We’re Offering

Competitive hourly rate of up to £13.75

Guaranteed 37.5 hours per week, 5 days over 7

Opportunities for growth and development

Supportive team environment

A role that offers stability and regular hours

What We’re Looking For

We’d love to hear from you if you are:

Reliable, punctual, and able to commit to regular weekday shifts

A team player with a positive attitude

Able to follow processes and work efficiently in a busy environment

Flexible with shift times

• 28 Days holiday including bank holidays
• Plus your birthday off
• 24 week’s enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our Perkboxapp; high street shops, holidays & cinema
• Access to employee assistance programme
• Cycle to work scheme
• 3 volunteering days
• 3 days grandparent leave
• Wellbeing hub

Do you have a passion for co-ordinating impeccable service? Are you supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a FOHSupervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a FOHSupervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

Supervision Looking after main counter -Set clear expectations and provide ongoing feedback to maintain a high level of performance

Quality Control -monitor stock and presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction

Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

• Previous experience commensurate with role
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation and influencing skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective
• Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.