Guest Services Supervisor

Exclusivepeople; Bagshot; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to create unforgettable experiences for guests. In this pivotal role, you will lead the front office team, ensuring seamless check-ins and check-outs while fostering a collaborative environment. Your proactive approach will help meet guest needs and enhance their stay. With a focus on team morale and operational excellence, you will play a crucial role in maintaining high service standards. Join this dynamic team and enjoy a rewarding career with fantastic benefits in a vibrant hospitality setting.

Qualifications

• Experience in a supervisory role in hospitality.
• Strong communication and leadership skills.
• Ability to manage guest expectations effectively.

Responsibilities

• Oversee front office and switchboard team operations.
• Ensure high standards of service and guest satisfaction.
• Monitor team performance and manage guest accounts.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Job description

Pennyhill Park and The Spa, Bagshot, Surrey
Full Time
£28,386 per annum plus fantastic benefits
Closing Date: 06th June 2025

In a Nutshell

We are actively seeking a Guest Services Supervisorwho will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and a heartfelt goodbye upon departure. As this is a supervisory role, you will oversee and supervise the front office and switchboard team to ensure they are excelling in their role and meeting all guest expectations.

Share

Lots to do but lots of fun

• Ensuring team members work together and communicate to provide a continuously high standard of service to our guests.
• Welcoming and checking guests into the hotel.
• A pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible.
• Continually supporting the Guest Services / Reception teamto help them function to a high level of efficiency and by promoting good team morale.
• Ensure systemsand SOPs are up to date and are regularly reviewed.
• To communicate effectively to all staff working in the department, including comprehensive handovers between shifts.
• Monitor team member performance to improve profit and encourage those under performing.
• Ensuring guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit.
• Maximising sales within each area.
• Control and monitor room allocations to ensure bedroom stock is not over used resulting in extra refurbishments and damage to bedroom furnishings.
• To ensure that telephones are answered within a timely manner and that interactions are suitable as laid out in standard operating procedures.

Take a look at the incredible range of benefits you can enjoy when you join the Exclusive team and how you can be rewarded and recognised for doing a fantastic job!

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