Guest Services Supervisor

Job Description

Be part of something extraordinary!

Are you ready to join one of London's most iconic Lifestyle Brands?

Welcome to The Other House, a Club, where we're not just redefining the hotel market, we're re-writing the rules.

Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Clubs will blur the lines between hotels, residential living, and an exclusive private club which all our can enjoy. Think beautifully designed club flats, amazing public areas with an all-day street café and destination cocktail bar, and access to private club lounges, a great gym, spa, and well-being area. A place where you can relax, work or play whatever your mood, for as long as you are in town - be it a day, a week, a month, or a year.

The Other House highlights the best of British design with a focus on creating forever experiences with sustainability and smart tech at its core. We're not just talking about it, we're living it. From unforgettable spaces to eco-friendly practices and green initiatives, we're on a mission to make the world a better place, one stay at a time.

Everything is at your fingertips with The Other House app. Our guests have access to everything they need for an amazing stay from checking in and mobile door entry to seeing how busy the gym is and how much energy we are using. Convenience, control - elevated!

Our first property in beautiful South Kensington opened in the summer of 2022 to great acclaim. Our next property, The Other House Covent Garden nestled in the heart of theatre land in the West End, is due to open soon and we have acquired another site in Belgravia, which means plenty of progression opportunities! Whilst our initial focus is to build the brand in central London, (arguably the best capital city in the world!) the venture will roll out globally, catering for aspirational business and leisure travellers everywhere, whatever their length of stay.

Ready to be part of a team that's rewriting the rulebook on hospitality?

Join us at The Other House, where every day is a chance to create unique and extra special experiences for our guests and our team. Your future is waiting as one of our HouseMates, and it looks amazing.

Role: Guest Services Supervisor

Working Hours: average of 42 per week based on a 4 days on/4 days off schedule.

The Other House is looking for a dynamic and energetic Guest Services Supervisor, who has a passion for delivering impeccable experiences across all areas of the House, serving a mix of members and guests. This individual needs to have a creative mindset, great guest service skills, and a passion for creating memorable moments through flawless attention to detail and personalised member service. We are looking for an individual who will effectively deliver entrepreneurial Front of House operations with a strong focus on sustainability and cutting-edge technology.

About you

• Strong customer service and organisational skills
• Experience in supervising members of a team
• Administrative skills
• Experience managing and resolving customer queries and complaints
• An entrepreneurial personality, thinking outside of the box and able to drive change and look for operational efficiencies
• Ideally previous experience in a Front of House role in hospitality
• A creative spark that will leave a lasting impression
• The flair for intuitive service
• Excellent command of English both verbal and written
• A second language (but not essential)
• A positive, engaging, and dynamic personality
• Good interpersonal skills
• Strong task and time management abilities
• The right to work in the UK

What's in it for you as a HouseMate?

• Working among a team of passionate and caring individuals
• Industry leading Benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Scheme Vouchers
• The Other House Discounts for food and drink in our Bar and Restaurant when dining
• Christmas and Summer Team Parties and social events through the year
• Healthy and nutritious Staff Meals on shift
• Refer A Friend scheme of up to £1000 per successful hire (dependent on role)
• Departmental incentives to reward excellence
• And so much more!

A Full Description will be sent to all successful applicants that pass through selection.

The Other House celebrates and fosters an inclusive workplace where all are welcome. We are committed to recruiting, developing, and retaining talented individuals from diverse backgrounds, perspectives, and skills. We encourage applications from all genders, races, religions, ages, orientations, and any other groups that bring unique perspectives to our team. We prioritise mental health and wellbeing and understand the importance of accommodating candidates' needs, including any specific requirements during the interview process, ensuring an equitable and supportive recruitment journey for all.