Guest Services Supervisor

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Additional Information: This hotel is owned and operated by an independent franchisee, Splendid Holdings Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International, Inc.

As a Guest Service Supervisor, you’re at the heart of the hotel operations supporting the Reception and the Food and Beverage department. You’re a true versatile supervisor and are able to adapt to changing business needs. You will support and drive the daily operations as well as supporting the Guest Service Manager in creating an engaging and supportive atmosphere.

Reception:

1. Oversee daily front desk operations, ensuring smooth check-ins and check-outs.
2. Assist in training team members on hotel standards, procedures, and guest service.
3. Act as the first point of contact for escalated guest inquiries, requests, and complaints.

F&B Operations:

1. Supervise the setup and maintenance of the breakfast buffet, ensuring quality and presentation align with Marriott standards.
2. Support the F&B team during service to provide a seamless guest experience.
3. Monitor food safety and hygiene practices, ensuring compliance with regulations.

Team leadership:

1. Support the Guest Service Manager with all new starters induction plans including, systems training, property familiarisation, compliance etc.
2. Ensure that the Guest Service Team is operating in line with the required Marriott standards.
3. Undertake Duty Management shifts and support the Senior Hotel Management team.

Knowledge and skills:

• Proven track of excellent communication and interpersonal skills.
• Experience of supervising team or supporting management.
• A passion for delivering exceptional customer service.
• Ability to resolve guest complaints in a confident and calm manner.
• Marriott experience is desirable.
• Knowledge of Opera PMS is desirable.

We strive to create an amazing workplace where our staff feel happy, motivated and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.

Benefits:

• All Marriott Employee Benefits.
• Apprenticeship programmes available.
• Learning and Development Opportunities are available through our Leadership Development Programmes.
• 20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discount may not be available at some hotels or on certain holidays.
• Uniform provided.
• 24/7 Employee Assistance Programme for you and your family.
• Giving you access to counselling services, physical wellbeing & financial aid.
• 28 holiday days (pro rata for part-time).
• Automatic Enrolment into a workplace pension scheme.

This company is an equal opportunity employer.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 18/04/2025 by TN United Kingdom