Guest Services Receptionist – Front of House

LHM Luxury Hotel Management Ltd; England; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Tips

Discounted food

Employee discounts

Free on-site parking

Accommodation on request

Job summary

Knoll House in Studland seeks a friendly Receptionist to join our Guest Services / Front of House team. You’ll be the first point of contact for guests, delivering a warm welcome and efficient service in a busy coastal hotel.

Responsibilities include welcoming guests, handling bookings and payments, managing arrivals and departures, and using the Opera booking system (training provided). Previous guest-facing experience is preferred, with confidence using computers.

Qualifications

• Previous guest-facing or customer service experience is preferred, along with confidence using computers and learning new systems.

Responsibilities

• Welcoming and assisting guests throughout their stay
• Handling bookings, enquiries, and payments
• Managing arrivals and departures
• Using the Opera booking system (training provided)
• Delivering outstanding customer service to guests

Skills

Customer service oriented

Friendly demeanor

Attention to detail

Tools

Opera booking system

Job description

Knoll House in Studland seeks a friendly Receptionist to join our Guest Services / Front of House team. You’ll be the first point of contact for guests, delivering a warm welcome and efficient service in a busy coastal hotel.

Responsibilities include welcoming guests, handling bookings and payments, managing arrivals and departures, and using the Opera booking system (training provided). Previous guest-facing experience is preferred, with confidence using computers.