Guest Services Manager — Onboard Cruise Leader (Perks)

JobServiceHub; United Kingdom; On-site; GBP 30,000 - 55,000; Full time

Benefits offered by this job

Accommodation onboard

Meals

Travel opportunities

Job summary

Disney Cruise Line is seeking a Guest Services Manager in the UK. This pivotal role ensures that guest experiences meet Disney’s high standards. You will manage the Guest Services team, handle inquiries, and coordinate with various departments to deliver magical experiences. Typical salaries range from £30,000 for entry-level to £55,000+ for senior roles, with added benefits such as accommodation and travel opportunities.

Qualifications

• Minimum of 3-5 years experience in guest services or front-of-house roles in hospitality.
• Experience managing a team or operations in a hotel, resort, or cruise environment.
• Fluency in English; proficiency in additional languages is an asset.

Responsibilities

• Manage the Guest Services desk, ensuring inquiries are handled promptly.
• Implement strategies to enhance overall guest satisfaction.
• Oversee guest check-ins, bill processing, and account management.

Skills

Customer Service Excellence

Leadership and Team Management

Communication Skills

Problem-Solving Abilities

Organizational Skills

Education

Bachelor's degree in hospitality management or related field

Job description

Disney Cruise Line is seeking a Guest Services Manager in the UK. This pivotal role ensures that guest experiences meet Disney’s high standards. You will manage the Guest Services team, handle inquiries, and coordinate with various departments to deliver magical experiences. Typical salaries range from £30,000 for entry-level to £55,000+ for senior roles, with added benefits such as accommodation and travel opportunities.