Luxury Cruise Guest Services Manager – Onboard Opportunities

JobServiceHub; Southampton; On-site; GBP 30,000 - 60,000; Full time

Benefits offered by this job

Accommodation onboard

Meals

Travel opportunities

Job summary

Cunard Line, renowned for luxury cruises, is seeking a Guest Services Manager in Southampton. This vital role ensures passenger satisfaction by overseeing service operations, managing a dedicated team, and coordinating with other departments.

Applicants should have a minimum of 3-5 years in guest services within the hospitality field and a bachelor’s degree in hospitality management. With salary ranges of £30,000 to £60,000 based on experience, Cunard offers competitive compensation alongside other benefits.

Qualifications

• Minimum 3-5 years of experience in guest services or front-of-house roles.
• Previous experience managing a team in hospitality or cruise industry.
• Fluency in English; proficiency in additional languages is a plus.

Responsibilities

• Manage the Guest Services team to ensure high-level service.
• Resolve guest complaints promptly and professionally.
• Lead, mentor, and train the Guest Services team.

Skills

Customer Service Excellence

Leadership and Team Management

Communication Skills

Problem-Solving Abilities

Organizational Skills

Education

Bachelor’s degree in hospitality management or related field

Certifications in customer service or leadership

Job description

Cunard Line, renowned for luxury cruises, is seeking a Guest Services Manager in Southampton. This vital role ensures passenger satisfaction by overseeing service operations, managing a dedicated team, and coordinating with other departments.

Applicants should have a minimum of 3-5 years in guest services within the hospitality field and a bachelor’s degree in hospitality management. With salary ranges of £30,000 to £60,000 based on experience, Cunard offers competitive compensation alongside other benefits.