Onboard Customer Service Supervisor – Cruise Crew

City Experiences; Greater London; On-site; GBP 28,800 - 35,200; Full time

Job summary

City Experiences in Greater London is seeking a Customer Service Supervisor for a permanent contract. The role requires excellent customer service, supervision of cabin crew, and strong sales skills. The ideal candidate will have experience in a customer-facing role, demonstrated leadership abilities, and the capacity to work in a flexible shift pattern. Join a dynamic team and help shape the customer experience in the tourism industry. A salary of £32,000 per year is offered.

Qualifications

• Proven experience within Guest Services in a customer facing role.
• Supervised a team.
• Experience working with retail sales.
• Excellent numeracy and literacy skills.

Responsibilities

• On the job training and supervision of cabin crew.
• Ensure compliance with health and safety legislation.
• Support staff in resolving issues during the shift.
• Demonstrate best practices in sales and customer service techniques.
• Supervise cabin crew and assess performance.

Skills

Customer focus

Excellent communication skills

Sales driven

Ability to work under pressure

Team supervision

Job description

City Experiences in Greater London is seeking a Customer Service Supervisor for a permanent contract. The role requires excellent customer service, supervision of cabin crew, and strong sales skills. The ideal candidate will have experience in a customer-facing role, demonstrated leadership abilities, and the capacity to work in a flexible shift pattern. Join a dynamic team and help shape the customer experience in the tourism industry. A salary of £32,000 per year is offered.