Cruise Port Operations Lead

TUI; Southampton; On-site; GBP 65,000 - 85,000; Full time

Benefits offered by this job

Attractive remuneration

Discretionary bonus schemes

Generous travel benefits

Health and well-being support

Dynamic working environment

Job summary

A global travel company in Southampton seeks a leader for their operations team. You'll be responsible for delivering outstanding turnaround services and ensuring high standards for cruise passengers. Ideal candidates possess proven experience in destination management, strong commercial awareness, and exceptional leadership skills. You will manage client relationships, oversee operational requirements, and champion team development. The role requires flexibility, including weekend work. This position offers competitive remuneration and excellent personal benefits.

Qualifications

• Proven experience in destination management, particularly in the cruise industry.
• Strong knowledge of customer-focused operations.
• Ability to manage varied client accounts.

Responsibilities

• Lead Southampton-based team in delivering turnaround services.
• Build relationships with cruise line clients and suppliers.
• Manage commercial responsibilities including P&L management.
• Champion learning and development within teams.
• Ensure operational requirements are met and provide emergency coverage.

Skills

Destination management experience

Customer-focused operations

Commercial awareness

Leadership skills

High-quality decision making

Motivating diverse teams

Job description

A global travel company in Southampton seeks a leader for their operations team. You'll be responsible for delivering outstanding turnaround services and ensuring high standards for cruise passengers. Ideal candidates possess proven experience in destination management, strong commercial awareness, and exceptional leadership skills. You will manage client relationships, oversee operational requirements, and champion team development. The role requires flexibility, including weekend work. This position offers competitive remuneration and excellent personal benefits.