Senior Cast Member - Create Magical Guest Experiences

The Walt Disney Company; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free Park Entry

Disney Discounts

Job summary

The Walt Disney Company is seeking a Senior Cast Member for the London store. You will represent the Disney brand, deliver magical guest experiences, and mentor Cast Members to maintain high energy, impeccable service, and outstanding store presentation.

The role focuses on guest engagement, product knowledge, and executing Disney standards in a fast-paced retail environment. This is a permanent, full-time position based in London with a 39-hour week, supporting our Disney Store operations in

Qualifications

• Guest-focused role requiring high-energy service.
• Strong verbal and written communication skills.
• Ability to prioritise tasks and manage time in a fast-paced environment.
• Retail experience preferred.
• Mentoring and supporting team members is a plus.

Responsibilities

• Contributes to impeccable store presentation and merchandising standards.
• Takes responsibility for stage movements and POS accuracy.
• Monitors and executes VM standards in delivery, markdowns, replenishment.
• Provides feedback to Managers and Cast Members to uphold Disney Brand standards.
• Maintains a neat, organised store on stage and backstage for stock visibility.
• Supports stock deliveries and replenishment to agreed standards.

Skills

Guest service

Communication

Teamwork

Retail experience

Attention to detail

Job description

The Walt Disney Company is seeking a Senior Cast Member for the London store. You will represent the Disney brand, deliver magical guest experiences, and mentor Cast Members to maintain high energy, impeccable service, and outstanding store presentation.

The role focuses on guest engagement, product knowledge, and executing Disney standards in a fast-paced retail environment. This is a permanent, full-time position based in London with a 39-hour week, supporting our Disney Store operations in