Guest Services Manager Food & Beverage

RBH Hospitality Management LTD; Lancashire; Vor Ort; GBP 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Discounted hotel room rates

Birthday leave

Course Sponsorship

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Wellbeing events

Free meals on duty

Zusammenfassung

RBH Hospitality Management invites applications for a passionate Food & Beverage Manager at the award-winning Holiday Inn Blackpool. You will lead Platform 9 Bar & Kitchen and other outlets, inspiring a diverse team to deliver outstanding guest experiences and drive commercial success.

Reporting to the Operations Manager, you will ensure exceptional service, strong team development and rigorous standards across all F&B operations, including events, conferences and dining outlets.

Qualifikationen

• Proven experience in a Food & Beverage management role within a quality hotel, restaurant or similar hospitality environment.
• Hands-on leader who develops people and drives performance.
• Strong commercial awareness with budgeting and revenue targets.

Aufgaben

• Lead from the front to coach and develop a high-performing F&B team.
• Deliver outstanding guest experiences with warm, consistent service across outlets.
• Drive commercial success by managing performance, costs and profitability.
• Oversee Platform 9 Bar & Kitchen daily operations, breakfast, room service and events.
• Ensure high standards of food safety, licensing and health & safety compliance.
• Collaborate with kitchen, sales and marketing to deliver events and promotions.

Kenntnisse

Food & Beverage management

Hands-on leadership

Commercial awareness

Communication

Multi-outlet experience

Food safety knowledge

People development

Flexible availability

Jobbeschreibung

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

We're looking for a passionate, commercially minded and inspiring Food & Beverage Manager to lead our team at the award-winning Holiday Inn Blackpool!

OUR HOTEL

Welcome to Holiday Inn Blackpool; where exceptional hospitality meets outstanding achievement!

Opened in May 2024, our modern 144-bedroom hotel has quickly established itself as one of Blackpool's leading hospitality destinations. Proudly recognised as the

No. 1 Holiday Inn across the UK & Ireland for guest experience in both 2024 and 2025, we've set incredibly high standards since opening, and we're not stopping there!

We're also proud to be the

first hotel in Blackpool to achieve the prestigious AA Four-Star Accreditation, recognising our commitment to exceptional quality, service and hospitality.

Located in the heart of Blackpool, our hotel is home to

Platform 9 Bar & Kitchen, our vibrant food and beverage destination welcoming hotel guests, local residents and visitors alike. With an exciting all-day dining offering, contemporary menus and a growing reputation, there's a fantastic opportunity to shape the future of our culinary experience.

As our Food & Beverage Manager, reporting directly to the Operations Manager, you'll take ownership of these operations, leading our team to deliver exceptional service, creating memorable guest experiences and driving the commercial success of our food and beverage business.

This is your opportunity to take ownership of a diverse and exciting operation, inspire a talented team and play a key role in shaping the future of our hotel.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A FOOD & BEVERAGE MANAGER AT

OUR HOTEL

What you'll be doing...

Leading from the front – Inspire, coach and develop a high-performing food & beverage team, creating a positive, inclusive and engaging environment where everyone can succeed.

Delivering exceptional guest experiences – Champion outstanding service standards across all food and beverage outlets, ensuring every guest receives a warm welcome and memorable experience.

Driving commercial success– Take ownership of departmental performance, maximising revenue opportunities, managing costs and identifying ways to grow profitability.

Creating operational excellence – Oversee the day-to-day running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring consistently high standards, operational efficiency and a seamless guest experience.

Developing our people – Lead recruitment, induction, training and performance development, building a confident, capable and motivated team.

Managing financial performance – Monitor payroll, stock control, purchasing and waste management, using performance data to make informed commercial decisions.

Championing standards and compliance – Maintain the highest standards of food safety, licensing, health and safety and brand compliance across all areas of the operation.

Building strong relationships – Work collaboratively with the kitchen, sales and marketing and wider hotel leadership teams to deliver successful events, promotions and exceptional guest experiences.

WHAT WE NEED FROM YOU

• Proven experience in a Food & Beverage management role within a quality hotel, restaurant or similar hospitality environment.
• A passionate and hands-on leader who enjoys developing people and bringing out the best in their team.
• Strong commercial awareness, with experience of managing budgets, controlling costs and achieving revenue targets.
• A genuine passion for hospitality, with a commitment to delivering outstanding guest experiences.
• Excellent communication, organisational and problem-solving skills, with the confidence to make decisions in a fast-paced environment.
• Experience of managing multiple food and beverage outlets or diverse hospitality operations.
• A sound understanding of food safety, licensing requirements and health and safety legislation.
• The ability to balance operational demands with strategic thinking, always looking for opportunities to improve.
• A positive, energetic and approachable personality, with the flexibility to work evenings, weekends and public holidays when required.
• Most importantly, someone who genuinely cares about their people, takes pride in what they do and wants to make a difference.

We recognise that great leaders come from different backgrounds, and we welcome applications from individuals who can demonstrate the passion, skills and ambition to succeed in this role.

If you're an experienced Food & Beverage professional looking for your next challenge and want to be part of an award-winning team with exciting opportunities ahead, we'd love to hear from you!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

If you require any reasonable adjustments during our recruitment process, please let us know so we can support you.