Guest Services Supervisor Food & Beverage
RBH Hospitality Management Ltd
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
RBH Hospitality Management Ltd in Blackpool operates the award-winning Holiday Inn Blackpool and seeks a dedicated Food & Beverage Supervisor to lead Platform 9 Bar & Kitchen with responsibility for breakfast, room service and events. You will drive guest satisfaction through excellent service and team leadership in a vibrant, all-day dining environment.
Reporting to the Food & Beverage Manager, you’ll coach staff, optimise shifts, uphold safety standards, and support commercial performance.
Qualifications
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
Responsibilities
- Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
- Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
- Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
- Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
- Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
- Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
- Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
- Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
- Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.
Skills
Job description
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
We're looking for an enthusiastic, passionate and inspiring Food & Beverage Supervisor to join our team at the award-winning Holiday Inn Blackpool.
Welcome to Holiday Inn Blackpool; where exceptional hospitality meets outstanding achievement!
Opened in May 2024, our modern 144-bedroom hotel has quickly established itself as one of Blackpool's leading hospitality destinations. Proudly recognised as the
No. 1 Holiday Inn across the UK & Ireland for guest experience in both 2024 and 2025, we've set incredibly high standards since opening, and we're not stopping there!
We're also proud to be
the
first hotel in Blackpool to achieve the prestigious AA Four-Star Accreditation
, recognising our commitment to exceptional quality, service and hospitality.
Located in the heart of Blackpool, our hotel is home to
Platform 9 Bar & Kitchen, our vibrant food and beverage destination welcoming hotel guests, local residents and visitors alike. With an exciting all-day dining offering, contemporary menus and a growing reputation, there's a fantastic opportunity to shape the future of our culinary experience.
As our Guest Services Supervisor Food & Beverage, reporting directly to the Food & Beverage Manager, you'll play a key role in the day-to-day success of our operation. Leading by example, you'll support and motivate our team, ensure consistently high service standards and help create memorable experiences for every guest.
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Stream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
What you'll be doing...
Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
We recognise that great supervisors come from different backgrounds, and we welcome applications from individuals who can demonstrate the passion, skills and ambition to succeed in this role.
If you're an experienced hospitality professional looking to take the next step in your career, or an established supervisor looking for an exciting new challenge, we'd love to hear from you!
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our recruitment process you require reasonable adjustments, please let us know so we can support you.
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
We're looking for an enthusiastic, passionate and inspiring Food & Bvi andaper to join our team at the award-winning Holiday Inn Blackpool.
Welcome to Holiday Inn Blackpool; where exceptional hospitality meets outstanding achievement!
Opened in May 2024, our modern 144-bedroom hotel has quickly established itself as one of Blackpool's leading hospitality destinations. Proudly recognised as the
No. 1 Holiday Inn across the UK & Ireland for guest experience in both 2024 and 2025, we've set incredibly high standards since opening, and we're not stopping there!
We're also proud to be
the
first hotel in Blackpool to achieve the prestigious AA Four-Star Accreditation
, recognising our commitment to exceptional quality, service and hospitality.
Located in the heart of Blackpool, our hotel is home to
Platform 9 Bar & Kitchen, our vibrant food and beverage destination welcoming hotel guests, local residents and visitors alike. With an exciting all-day dining offering, contemporary menus and a growing reputation, there's a fantastic opportunity to shape the future of our culinary experience.
As our Guest Services Supervisor Food & Beverage, reporting directly to the Food & Beverage Manager, you'll play a key role in the day-to-day success of our operation. Leading by example, you'll support and motivate our team, ensure consistently high service standards and help create memorable experiences for every guest.
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day's leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- 30% F&B discount at RBH hotels
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Stream - choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
What you'll be doing...
Leading from the front – Support, motivate and inspire our Food & Beverage team, leading by example and creating a positive, welcoming environment where everyone feels valued and supported.
Delivering exceptional guest experiences – Champion outstanding service standards, ensuring every guest receives a warm welcome, attentive service and a memorable experience.
Supporting daily operations – Supervise the smooth running of Platform 9 Bar & Kitchen, breakfast, room service and conference and events operations, ensuring our teams are organised, prepared and delivering their best.
Developing our people – Support the Food & Beverage Manager with team training, coaching and development, helping colleagues build their confidence, skills and knowledge.
Creating operational excellence – Lead daily shift briefings, coordinate team activities and maintain consistently high standards of service, presentation and efficiency throughout the department.
Taking ownership of guest satisfaction – Engage with guests, respond positively to feedback and resolve concerns professionally, always looking for opportunities to enhance the guest experience.
Supporting commercial performance – Assist with stock control, cash handling, daily sales reporting and minimising waste, while encouraging the team to maximise opportunities through upselling and promotions.
Championing standards and compliance – Ensure food safety, licensing, health and safety and brand standards are maintained, creating a safe and welcoming environment for guests and colleagues alike.
Working together for success – Collaborate with the Food & Beverage Manager, kitchen team and wider hotel departments to ensure seamless communication, teamwork and an exceptional guest experience.
- A natural people person who’s excited to take on a leadership role, with some experience in food and beverage.
- Strong communication skills, able to motivate and energise team members while keeping things running smoothly.
- Quick thinking and problem-solving skills to handle guest needs on the fly.
- Organised and adaptable, managing multiple tasks with ease.
- A team player through and through, ready to jump in wherever needed to support the crew.
- High energy and a flexible attitude, thriving in a fast-paced, lively setting.
We recognise that great supervisors come from different backgrounds, and we welcome applications from individuals who can demonstrate the passion, skills and ambition to succeed in this role.
If you're an experienced hospitality professional looking to take the next step in your career, or an established supervisor looking for an exciting new challenge, we'd love to hear from you!
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
If at any point throughout our recruitment process you require reasonable adjustments, please let us know so we can support you.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
