Guest Services Lead - Front Desk & Duty Manager

Wyboston Lakes Resort; Wyboston; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Wyboston Lakes Resort is seeking a friendly Guest Services team member for the Drift Inn, on-site in Wyboston. You will look after guests and provide excellent service, handling check-ins and check-outs and answering queries to ensure a positive guest experience.

This role includes Duty Manager shifts and requires a warm, proactive personality with the ability to work on a rota across seven days. Part-time hours and a competitive hourly rate support a busy hospitality environment.

Qualifications

• Excellent communication skills with customers and team members.
• Friendly, helpful and approachable demeanor.
• Ability to work in a fast-paced environment.
• Willingness to cover rota across seven days.

Responsibilities

• Check guests in and out.
• Answer queries and provide information.
• Be the face of the Drift Inn.
• Support Duty Manager shifts.

Skills

Smile

People person

Communication

Customer service

Team collaboration

Flexibility

Job description

Wyboston Lakes Resort is seeking a friendly Guest Services team member for the Drift Inn, on-site in Wyboston. You will look after guests and provide excellent service, handling check-ins and check-outs and answering queries to ensure a positive guest experience.

This role includes Duty Manager shifts and requires a warm, proactive personality with the ability to work on a rota across seven days. Part-time hours and a competitive hourly rate support a busy hospitality environment.