Guest Services

Wyboston Lakes Resort - Drift Inn - Reception; Wyboston; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Team member discount on golf, food, or

Drift Inn experiences

Referral scheme (£300)

Free meal while at work

Perkbox access

Flexible working

Team events and Christmas activities

Job summary

Wyboston Lakes Resort - Drift Inn are seeking a friendly Guest Services team member to welcome guests, check them in and out, and handle inquiries. You will be the face of the Drift Inn, ensuring a positive, memorable experience and supporting Duty Manager shifts as required.

The role is 32 hours per week across four days on a seven-day rota. If you enjoy a fast-paced environment and a people-focused culture, this is a great fit.

Qualifications

• Face of the Drift Inn, delivering high standard guest service.
• Shifts include Duty Manager responsibilities.
• 32 hours per week across 4 days and 7-day rota.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet guests and provide outstanding service at check-in and check-out.
• Answer guest queries and assist with bookings and requests.
• Be the face of the Drift Inn and ensure a memorable guest experience.
• Support Duty Manager shifts as required.

Skills

People person

Excellent communication

Customer service

Flexibility

Team player

Job description

We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn.The expectations we have in relation to standards are high.

Your main focus will be to look after our guests and provide excellent customer service to them.Your day will be varied,checking our guests in and out, answering any queries they may have and be the face of the Drift Inn. Ultimately, you will be helping our guests to have a positive and memorable experience. This role will also include Duty Manager shifts.

4 days per week , any 4 over 7, 32 hours per week.

What we’re looking for…

• A smile! Someone who is a people person
• Excellent communications skills with both customers and team members
• The natural urge to be helpful and genuinely friendly
• The ability to work in a fast paced environment
• Flexibility to work on a rota basis across seven days a week
• Someone who embraces the Wyboston culture

Why join our team…

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer, and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member discount on golf, food, drink, bedrooms.
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few...
• Flexible Working
• Team Member Christmas Santa lunch, Christmas presents, and Christmas party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be a