Guest Services

Wyboston Lakes Ltd; Wyboston; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Perkbox access

Free meal while at work

Team member discounts on golf, food, &

Job summary

Wyboston Lakes Ltd is recruiting for a Guest Services role at the Drift Inn. You will look after guests, check them in and out, answer queries, and be the face of the Drift Inn. The role includes Duty Manager shifts and a 32-hour week across 4 days.

We offer a friendly team environment with a focus on high standards of service, flexible working, and team engaging perks. You will contribute to creating a positive and memorable guest experience while respecting our culture and values.

Qualifications

• Experience in guest services and front-of-house roles preferred.
• Excellent communication with guests and colleagues.
• Able to thrive in a fast-paced environment and on a rota.

Responsibilities

• Check guests in and out and handle queries.
• Be the face of Drift Inn and provide outstanding customer service.
• Fulfil Duty Manager shifts as part of the role.

Skills

Customer service

Communication

Team player

Flexibility

Rotas

Job description

We are excited to have the opportunity for someone to join our fantastic Guest Services Team at the Drift Inn.The expectations we have in relation to standards are high.

Your main focus will be to look after our guests and provide excellent customer service to them.Your day will be varied,checking our guests in and out, answering any queries they may have and be the face of the Drift Inn. Ultimately, you will be helping our guests to have a positive and memorable experience. This role will also include Duty Manager shifts.

4 days per week , any 4 over 7, 32 hours per week.

What we’re looking for…

• A smile! Someone who is a people person
• Excellent communications skills with both customers and team members
• The natural urge to be helpful and genuinely friendly
• The ability to work in a fast paced environment
• Flexibility to work on a rota basis across seven days a week
• Someone who embraces the Wyboston culture

Why join our team…

• Christmas Day and Boxing Day Off
• 3 Team Member Parties a year- Spring, Summer, and Winter
• Apprenticeships - the opportunity to learn and earn at the same time
• Team Member discount on golf, food, drink, bedrooms.
• Team Member Referral Scheme worth £300
• Free Meal Whilst at Work
• Access to Perkbox which gives you discounts on over 200 brands and shops nationwide from supermarket shops, cinema, and days out, just to name a few...
• Flexible Working
• Team Member Christmas Santa lunch, Christmas presents, and Christmas party

We are committed to fostering a diverse, inclusive, and equitable workplace where everyone feels valued, respected, and supported. We believe that embracing different perspectives and backgrounds makes us stronger as a team and better in the service we provide. We welcome applications from everyone regardless of race, ethnicity, disability or background and are proud to be a