Guest Services Coordinator

CBRE Local UK; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

CBRE Local UK in Reading is seeking a Guest Services Coordinator to welcome employees, visitors and clients and help deliver an exceptional workplace experience. You will coordinate meetings, events, and enquiries, support facilities operations, and maintain high standards of service across the site.

The role focuses on strong communication, organisation, and a proactive, service-oriented approach to ensure the day-to-day smooth running of the workplace and a positive, engaging environment for

Qualifications

• Experience in customer service, hospitality, workplace experience, or facilities management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, adaptable, and service-oriented.
• Proficient in Microsoft Office applications.

Responsibilities

• Welcome and assist employees, visitors, and guests.
• Manage workplace enquiries and service requests.
• Coordinate meeting rooms, hospitality, and events.
• Support facilities operations and workplace standards.
• Build strong relationships with stakeholders and service partners.
• Assist with workplace systems, bookings, and reporting.

Skills

Customer service

Hospitality

Communication

Organisational skills

Proactive service

Tools

Microsoft Office

Job description

Guest Services Coordinator
Location: Reading

We're looking for a customer-focused Guest Services Coordinator to help deliver an exceptional workplace experience for employees, visitors, and clients.

The Role

As the first point of contact, you'll create a welcoming environment, support workplace services, coordinate meetings and events, and ensure the workplace runs smoothly on a day-to-day basis.

Key Responsibilities

• - Welcome and assist employees, visitors, and guests.
• - Manage workplace enquiries and service requests.
• - Coordinate meeting rooms, hospitality, and events.
• - Support facilities operations and workplace standards.
• - Build strong relationships with stakeholders and service partners.
• - Assist with workplace systems, bookings, and reporting.

About You

• - Experience in customer service, hospitality, workplace experience, or facilities management.
• - Excellent communication and interpersonal skills.
• - Strong organisational skills and attention to detail.
• - Proactive, adaptable, and service-oriented.
• - Proficient in Microsoft Office applications.

What's on Offer

A rewarding opportunity to join a supportive team where you'll play a key role in creating a positive and engaging workplace experience.