Guest Services Coordinator

CBRE, Inc.; Reading; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

CBRE Group, Inc. is seeking a Guest Services Coordinator in Reading to deliver a welcoming workplace experience for employees, visitors, and clients.

You will be the first point of contact, creating a positive atmosphere and handling day-to-day requests to keep the site running smoothly. In this role you will coordinate meetings and events, support facilities operations, and build strong relationships with stakeholders and service partners.

Qualifications

• Experience in customer service, hospitality, workplace experience, or facilities management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, adaptable, and service-oriented.
• Proficient in Microsoft Office applications.

Responsibilities

• Welcome and assist employees, visitors, and guests.
• Manage workplace enquiries and service requests.
• Coordinate meeting rooms, hospitality, and events.
• Support facilities operations and workplace standards.
• Build strong relationships with stakeholders and service partners.
• Assist with workplace systems, bookings, and reporting.

Skills

Customer service

Hospitality

Workplace exp

Facilities mgmt

Communication

Interpersonal skills

Org skills

Attention to detail

Proactive

Service-oriented

Tools

Microsoft Office

Job description

Guest Services Coordinator

Location:Reading

We're looking for a customer-focused Guest Services Coordinator to help deliver an exceptional workplace experience for employees, visitors, and clients.

The Role

As the first point of contact, you'll create a welcoming environment, support workplace services, coordinate meetings and events, and ensure the workplace runs smoothly on a day-to-day basis.

Key Responsibilities

• Welcome and assist employees, visitors, and guests.
• Manage workplace enquiries and service requests.
• Coordinate meeting rooms, hospitality, and events.
• Support facilities operations and workplace standards.
• Build strong relationships with stakeholders and service partners.
• Assist with workplace systems, bookings, and reporting.

About You

• Experience in customer service, hospitality, workplace experience, or facilities management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, adaptable, and service-oriented.
• Proficient in Microsoft Office applications.

What's on Offer

A rewarding opportunity to join a supportive team where you'll play a key role in creating a positive and engaging workplace experience.