Receptionist

The Belfry; Wishaw CP; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free onsite parking

Free meals during shifts

Wellbeing support

Apprenticeships & training

Job summary

The Belfry Hotel & Resort is seeking a Receptionist to ensure smooth daily front desk operations and warmly welcome guests. You will register guests, handle check-ins/outs, manage deposits, issue keys, and deliver outstanding service to make each stay memorable.

Ideal candidates bring guest-facing experience and poise under pressure; familiarity with Opera is a plus, while hospitality background is valued. The role offers a competitive hourly rate with service charge in the UK.

Qualifications

• Experience in a busy guest-facing role.
• Strong focus on delivering exceptional guest experiences.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Register guests into the hotel and check them out.
• Assist guests by handling deposits for valuables.
• Issue room keys in line with hotel policy.
• Provide excellent guest service and resolve issues as they arise, making experiences memorable.

Skills

Excellent customer service

Guest-facing role

Calm under pressure

Guest relations experience

Tools

Opera software

Job description

As a Receptionist, it will be your role to:

• Ensure the efficient running of reception on a daily basis
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests' experiences memorable and enjoyable
  The ideal candidate will have had experience working in a busy guest facing role and is able to stay calm under pressure you will also have:
• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest
• Experience working in a hotel would be preferred but is not necessary
• Experience working with Opera is preferred but not essential
  The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.
• The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the‑art leisure club plus a host of other enhancements that elevate the Belfry experience like never before. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer's Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026. Reception The Reception & Guest Services team at The Belfry is the first smile guests see and the heartbeat of our resort. Every day, they welcome hundreds of guests with warmth, professionalism, and attention to detail, turning every check‑in, enquiry, or request into a moment that makes a stay special. This team thrives on creating seamless, personal experiences, solving challenges, anticipating needs, and ensuring guests feel at home from the moment they arrive.
  The hourly rate is £12.71, plus service charge., We invest in our people through hands‑on coaching, mentoring, and a wide range of in‑house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential. Wellness Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle. Showing Our Appreciation We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided. Making a Difference Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship. Our Values Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.