Guest Services Associate - Luxury Care Home

Hamberley Care Homes; Bedford; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days holiday

Bonus scheme

Pension scheme

Career development

EAP

Discounts

Free parking

Refer a Friend

Job summary

Hamberley Care Homes in Bedford is hiring a Receptionist to manage the front desk, greet visitors, and handle phone inquiries. This permanent, full-time role pays an hourly rate of £12.77, with on-site duties at Elstow Manor in Bedford, MK42 6FZ.

You will be the first point of contact, ensuring a high standard of presentation in the reception area and providing supportive administrative assistance as part of a caring team.

Qualifications

• Experience in Customer Service/Reception or similar role.
• Proficient in Microsoft Word and Excel.
• Caring, patient and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting and directing visitors, residents, family members and contractors.
• Be the first point of contact for visitors and third parties; direct queries promptly.
• Answering incoming telephone calls and documenting or redirecting them as needed.

Skills

Customer service

Reception experience

MS Office

Attention to detail

Team player

Flexibility

Communication

Tools

Microsoft Word

Microsoft Excel

Job description

Hamberley Care Homes in Bedford is hiring a Receptionist to manage the front desk, greet visitors, and handle phone inquiries. This permanent, full-time role pays an hourly rate of £12.77, with on-site duties at Elstow Manor in Bedford, MK42 6FZ.

You will be the first point of contact, ensuring a high standard of presentation in the reception area and providing supportive administrative assistance as part of a caring team.