Front Desk Coordinator – Luxury Care Home

Hamberley Care Management Limited; Cambridgeshire and Peterborough; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday

Performance bonus linked to quality

Workplace pension

Training and career development

Employee Assistance Programme

Discounts and retail perks

Free on-site parking

Refer a Friend bonus (£750)

Job summary

Hamberley Montague House, Brampton, UK, is seeking a Receptionist to manage the reception area with a focus on presenting a high standard of welcoming service. You will greet visitors, coordinate with residents and staff, and handle phone inquiries, contributing to a calm and caring atmosphere in a luxury care home.

Join a team dedicated to excellence in residential, dementia, and nursing care for older people, with opportunities for training, development, and a strong benefits package including

Qualifications

• Experience in a Customer Service/Reception or administrative role.
• Proficiency with Microsoft Office (Word/Excel).
• Able to communicate clearly and stay organized.

Responsibilities

• Greet and direct visitors, family members, residents, and contractors around the home.
• Be the first point of contact for visitors and third parties, handling queries promptly.
• Answer incoming calls and route or document them as needed.

Skills

Customer service

Reception duties

Administrative support

Tools

Microsoft Word

Microsoft Excel

Job description

Hamberley Montague House, Brampton, UK, is seeking a Receptionist to manage the reception area with a focus on presenting a high standard of welcoming service. You will greet visitors, coordinate with residents and staff, and handle phone inquiries, contributing to a calm and caring atmosphere in a luxury care home.

Join a team dedicated to excellence in residential, dementia, and nursing care for older people, with opportunities for training, development, and a strong benefits package including