Guest Services Associate — Ground Floor (Permanent)

www.whitbreadcareers.com - jobboard; Newton Hill; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Permanent contract

Full training

Whitbread Benefits Card

Company pension

Save As You Earn

Discounts on shopping/travel

Job summary

Premier Inn Wakefield City North is hiring a Ground Floor Team Member to warmly welcome guests, help with check-in and serve meals as needed. You’ll be part of a busy hotel team, supporting guests throughout their stay and ensuring a smooth experience from arrival to departure.

No hotel experience is required; if you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest. This is a permanent role with guaranteed hours and training provided.

Qualifications

• No hotel experience required.
• Friendly, helpful demeanor during busy periods.
• Ability to stay calm and assist guests effectively.

Responsibilities

• Welcome guests and assist with check-in.
• Serve breakfast or evening meals as required.
• Answer questions and help solve problems for guests.
• Keep reception, restaurant and public areas tidy and welcoming.
• Support teammates during busy periods to ensure smooth hotel operations.
• Make guests feel looked after from arrival to departure.

Skills

Customer service

Communication

Teamwork

Job description

Premier Inn Wakefield City North is hiring a Ground Floor Team Member to warmly welcome guests, help with check-in and serve meals as needed. You’ll be part of a busy hotel team, supporting guests throughout their stay and ensuring a smooth experience from arrival to departure.

No hotel experience is required; if you’re friendly, enjoy helping people and can stay calm when it’s busy, we’ll teach you the rest. This is a permanent role with guaranteed hours and training provided.