Guest Services Associate — Permanent, Training Included

Whitbread PLC; Castleford; Hybrid; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Staff discounts

Pension

Job summary

Premier Inn in Castleford is hiring a Ground Floor Team Member to welcome guests, help them check in, serve breakfast or dinner, and do what it takes to ensure a smooth stay. This is a permanent role with 15 guaranteed hours per week, pay up to £13.06 per hour, and full training from day one.

No hotel experience is required; friendly, helpful people fit in. You’ll work evenings and weekends, join a Whitbread team that supports each other, and enjoy benefits such as staff discounts and a pension

Qualifications

• No hotel experience required.
• Friendly and helpful manner is essential.
• Willingness to work evenings and weekends.

Responsibilities

• Welcome guests and help them check in
• Serve breakfast or evening meals
• Answer questions and help solve problems
• Help keep the reception, restaurant and public areas looking their best
• Support your teammates across the hotel when things get busy
• Make sure every guest feels looked after from arrival to departure

Skills

Customer service

Job description

Premier Inn in Castleford is hiring a Ground Floor Team Member to welcome guests, help them check in, serve breakfast or dinner, and do what it takes to ensure a smooth stay. This is a permanent role with 15 guaranteed hours per week, pay up to £13.06 per hour, and full training from day one.

No hotel experience is required; friendly, helpful people fit in. You’ll work evenings and weekends, join a Whitbread team that supports each other, and enjoy benefits such as staff discounts and a pension