Guest Services Assistant - Clinical Support

Horder Healthcare; Crowborough; On-site; GBP 24,000; Part time

Job summary

A leading healthcare provider in Crowborough is seeking a Guest Services Assistant to join their clinical support team. This part-time role involves delivering exceptional guest services, handling administration tasks, and ensuring a seamless patient journey. Ideal candidates will have strong customer service skills, administration experience, and proficiency in Microsoft applications. The position requires flexibility to work on a shift basis, including weekends.

Qualifications

• Minimum 2 years customer service experience.
• Minimum 2 years recent administration experience.

Responsibilities

• Deliver first-class guest services in clinical support.
• Carry out ‘meet and greet’ duties on reception.
• Maintain petty cash records and reconcile.

Skills

Customer Service

Communication

Interpersonal Skills

Education

GCSEs or equivalent A-C / 5-9 in Maths and English

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

iPMS

Job description

Guest Services Assistant - Clinical Support

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Guest Services Assistant - Clinical Support

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We're on the look-out for a highly motivated and enthusiastic Administrative Assistant to deliver first-class guest services in our clinical support team to patients at The Horder Centre in Crowborough. This is a part-time position, working 22.5 hours per week. Hours are worked on a shift basis, including Saturdays on a rota basis.

About you:

• A minimum of 2 years customer service experience, face to face and on the telephone.
• A minimum of 2 years recent administration experience
• Ability to multi-task and confident to work alone
• Good communication and interpersonal skills with colleagues at all levels
• A bright and breezy telephone manner (you can hear a smile over the phone!)
• Proficient in Microsoft Word, Excel and Outlook with recent working experience
• Excellent Keyboard/ skills
• Good general education – minimum GCSEs or equivalent A-C / 5-9* in Maths and English.
  
  

Nice to Haves:

• Customer Service training
• Previous experience in a medical setting will set you apart from the rest
• Experience of maintaining petty cash records and petty cash reconciliation
• Knowledge of iPMS
• Medical Records management experience
  
  

Key Duties:

• Receive telephone calls and forward as appropriate.
• Distribute documents etc. to patients/staff.
• Carry out ‘meet and greet’ duties on the reception areas, redirecting visitors, patients and staff appropriately in a confident and professional manner.
• Contribute to the delivery of a high standard of Customer Care.
• Provide clerical, typing and any other support as required by the clinical team.
• Work together with other departments within the business to ensure a seamless patient journey.
• Filing, faxing, photocopying, distribution and retrieval of patient’s notes in line with Horder Healthcare Records Management guidelines.
• Ensure, in conjunction with the Guest Services Manager / Guest Services Coordinator, that annual leave and planned sickness are covered in the Clinical Support team.
• To cover other Guest Services Assistants in the absence of a staff member as required.
• Record arrival, departure times, and book follow up appointments via IPMs software.
• To register, book new appointments and enter insurance details on IPMs.
• Proficient in Microsoft Outlook, Word, Excel and data entry including, number accuracy.
• To proactively anticipate work load and to prepare ahead accordingly.
• Completion of all forms and relevant billing including the invoicing of patients.
• Maintain petty cash and petty cash records, reconcile petty cash.
• To maintain a good working relationship with all external parties linked with the clinic.
  
  

Salary: £14,285.70 pro-rata (FTE £23,809.50) per annum

Right to work in the UK

In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate therefore must be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, all successful applicants will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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