Guest Services Assistant

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality establishment as a Guest Services Assistant, where your role will be pivotal in creating memorable experiences for residents and guests. This dynamic position requires a blend of flexibility, strong communication skills, and a passion for service excellence. As part of a vibrant team, you'll engage with a diverse clientele, ensuring their needs are met with enthusiasm and creativity. With a focus on sustainability and technology, you'll help redefine hospitality in a luxurious setting. If you're ready to embrace a role that challenges the norm and celebrates exceptional service, this opportunity is for you.

Benefits

Length of Service Rewards

Birthday Celebrations

Perkbox Discounts

Cycle To Work Scheme

Nursery and Childcare Vouchers

Food and Drink Discounts

Friends and Family Rates

Annual Social Events

Healthy Staff Meals

Funded English Language Courses

Qualifications

• Experience in a guest/customer-facing role is essential.
• Strong organizational and communication skills are required.

Responsibilities

• Deliver exceptional service across front-of-house areas.
• Collaborate with departments to ensure a seamless guest journey.

Skills

Customer Service

Communication Skills

Time Management

Flexibility

Interpersonal Skills

Education

High School Diploma

Tools

Smart Devices

Computer Systems

Job description

Job Description: Guest Services Assistant (Nights)

Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

We feature exquisitely designed club flats, vibrant public spaces including an informal street café and destination cocktail bar, with access to an exclusive club with private lounges, a top-tier gym, spa, and wellness facilities. Whether you're staying for a day, a week, a month, or longer, The Other House is a place to unwind, work, or socialize at your leisure.

Embodying the finest of British design and committed to sustainability and cutting-edge technology, The Other House offers a lifestyle with experiences to remember. Our innovative app allows residents to control various aspects of their lives seamlessly, from automated check-in to energy monitoring, ensuring convenience and elevated living.

As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in redefining hospitality. At The Other House, every day is an opportunity to craft extraordinary experiences for residents and colleagues alike.

Role: Guest Services Assistant (Nights)

Working Hours: An average of 42 hours per week based on a 4-day on, 4-day off schedule.

We are seeking a dynamic and energetic Guest Services Assistant, or as we call them, HouseJacks. The HouseJack role is a versatile position, passionate about delivering impeccable experiences across front-of-house areas, serving residents, members, and guests. The ideal candidate is flexible, detail-oriented, with strong communication skills and a passion for excellent service. Creativity and an entrepreneurial spirit are essential, especially with a focus on sustainability and technology.

The HouseJack reports to the Front of House Manager and Supervisors on shift; they act as ambassadors for front-of-house operations and collaborate with all departments to ensure a seamless guest journey. We value passionate, self-driven individuals who are comfortable pushing boundaries and thinking outside the box.

Candidate Profile:

• Previous experience in a guest/customer-facing environment; night shift experience is a plus
• Positive, engaging, with excellent interpersonal skills
• Outstanding organizational and communication skills
• Ability to support multiple functions across the house
• Strong task and time management skills
• Flexible, with a flair for intuitive service
• Comfortable using smart devices and computer systems
• Excellent command of English (second language is a plus but not essential)
• Legal right to work in the UK

Benefits:

• Work among passionate and caring colleagues
• Industry-leading benefits including: Length of Service Rewards, Birthday Celebrations, Perkbox discounts, Cycle To Work Scheme, Nursery and Childcare Vouchers
• Discounts for food and drinks at our Bar and Restaurant
• Friends and Family rates for overnight stays
• Annual social events including Christmas and Summer parties
• Healthy staff meals on shift
• Funded English language courses with international certification

Equal Opportunity Statement: The Other House is committed to diversity and inclusion. We seek to recruit, develop, and retain talented individuals from diverse backgrounds and perspectives. Applications from all genders, races, religions, ages, sexual orientations, and other groups are encouraged.