Guest Services Assistant (Nights)

TN United Kingdom; Warwick; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Guest Services Assistant to provide exceptional service during night shifts in Warwick. This role focuses on ensuring guest safety, cleanliness, and memorable experiences. Ideal candidates will possess strong customer service skills and a flexible attitude, with opportunities for career growth and participation in company events. Enjoy travel discounts and a supportive work environment that prioritizes employee well-being. If you're self-motivated and ready to make a difference, this is the perfect opportunity for you!

Benefits

Travel Discounts

Retail Discounts

Restaurant Discounts

Participation in Company Events

24/7 Employee Assistance Line

Qualifications

• Drive and confidence are key for this role.
• Excellent communication skills are essential for engaging with guests.

Responsibilities

• Deliver outstanding service to guests during the night.
• Engage with late check-in guests and adapt your approach.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Flexibility

Job description

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Guest Services Assistant (Nights), Warwick

Location: Warwick, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

046ba90bfac3

Job Views:

6

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

This role is all about delivering outstanding service to guests during the night, ensuring safety, hospitality, and a memorable experience. You will support the hotel in achieving its performance goals and work closely with the Guest Services team.

What you’ll be doing as a Guest Service Assistant

• Ensuring all guests receive outstanding service during out-of-hours
• Providing a safe visit with high standards of cleanliness
• Engaging with late check-in guests, assessing their needs, and adapting your approach
• Looking for opportunities to up-sell and enhance guest experiences
• Promoting bedroom, M&E, and F&B services, including upgrades and dining options
• Responding to guest complaints and turning negative feedback into positive experiences
• Processing reservations accurately via phone or walk-in

What’ll make you a great fit

• You’ll need to be a night owl due to working hours
• Experience is not mandatory; drive, customer service skills, and confidence are key
• You’ll enjoy using technology to improve efficiency and guest experience
• Excellent interpersonal and communication skills
• Attention to detail and attentiveness to guests
• Flexibility, focus on results under pressure, and meeting deadlines
• Self-motivated, confident, and hard-working with a fun attitude
• Enjoy traveling and taking advantage of discounts and benefits offered, including hotel rates, retail, and restaurant discounts
• Opportunities for career growth within the UK and internationally
• Participation in company events like KewFest, Employee Appreciation Week, and Awards evening
• Support for mental health with 24/7 Employee Assistance Line