Guest Services Assistant (Nights)

Kew Green Group; Greater London, Horley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a rapidly expanding global company as a Nights Guest Service Assistant, where your role is crucial in delivering outstanding guest experiences. You will be part of a dedicated team, ensuring that every guest feels valued and appreciated during their stay. Your responsibilities will include building relationships with guests, maintaining service excellence, and promoting the hotel offerings. This position offers robust career development opportunities and a supportive work environment, making it an exciting opportunity for those passionate about customer service. If you thrive in a dynamic setting and are eager to make a difference, this role is for you.

Benefits

Annual Conference Event and Awards

Apprenticeships

Career Development Opportunities

Employee Discounts

50% off Food and Beverage

Employee Assistance Line

Free Access to Leisure Clubs

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs is highly desirable.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Build and develop relationships with guests, assessing their needs.
• Follow SOPs to ensure consistent hospitality for all guests.

Skills

Customer Service

Communication Skills

Technology Proficiency

Education

High School Diploma

Tools

MS Office

Job description

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our attractive hotel in Gatwick.

Nights Guest Service Assistant duties include:

1. Supporting your hotel in achieving all brand and company metrics and objectives.
2. Building and developing relationships with guests, assessing their needs, and adjusting your style and approach accordingly.
3. Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
4. Following SOPs to ensure consistent hospitality for all guests.
5. Maintaining a high level of product and service knowledge about all Marriott hotels in your region and promoting the hotel, its products, and services, as well as Marriott, to all guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. If you'd like to learn more before applying, please contact our resourcing team at [e-mail].

Benefits

Our rewards package includes:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial, and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests' needs is highly desirable. You should also be comfortable using a range of technology, including MS Office.

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. If you require any reasonable adjustments during the recruitment process, please complete the relevant application questions or contact [e-mail]. We are committed to supporting your needs.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to get to know you better. We will explain the role in detail and discuss your skills. If successful, you will meet the Hotel Manager or Guest Service Manager.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company with a diverse portfolio, including brands such as IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts, and Hilton. Our shared values unite us. Visit our website for more details.

Join our Kew-Team today!