Guest Services Assistant (Nights)

TN United Kingdom; Reading; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Nights Guest Service Assistant, where your dedication to customer service will shine. In this role, you will ensure guests have a safe and exceptional experience during out-of-hours. Collaborate with a dynamic team to meet brand objectives and foster relationships with guests, ensuring their needs are met. With robust career development opportunities and attractive discounts, this position offers a chance to grow within a supportive environment. If you’re passionate about hospitality and eager to make a difference, this role is perfect for you!

Benefits

Annual Conference Event and Awards

Career Development Opportunities

Employee Discounts

50% off Food and Beverage

Access to Leisure Clubs

Employee Assistance Line

Qualifications

• Experience in a fast-paced, customer-facing role.
• Ability to anticipate guests' needs.

Responsibilities

• Ensure every guest receives a safe, outstanding experience.
• Build relationships with guests and assess their needs.
• Maintain high service standards and product knowledge.

Skills

Customer Service

Communication

MS Office

Problem Solving

Job description

Social network you want to login/join with:

Client:

Location:

Reading, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

e433a29d47ce

Job Views:

13

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The role

Our Nights Guest Service Assistants are responsible for ensuring every guest receives a safe, outstanding experience during out-of-hours. This role reports directly to the Guest Service Manager and is part of a team based at our hotel in Reading (RG7 5HT).

• Supporting your hotel in achieving all brand and company metrics and objectives.
• Building and developing relationships with guests, assessing their needs, and adapting your style and approach accordingly.
• Ensuring all repeat guests, priority members, and VIPs receive recognition and appreciation.
• Following SOPs to ensure consistent hospitality for all guests.
• Maintaining a high level of product and service knowledge about all IHG hotels in your region and promoting the hotel, products, and services to guests.

Beyond that, you'll represent our company values and culture, ensuring that service excellence remains our top priority.

Other titles for this role may include Front Office Assistant, Food and Beverage Assistant, Guest Experience Assistant, or Hotel Services Assistant.

Full details of the role will be discussed with shortlisted candidates. For more information before applying, contact our resourcing team at [emailprotected].

Benefits include:

• Annual Conference Event and Awards
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and partner hotels worldwide
• 50% off food and beverage while staying in our hotels
• 24/7, 365 days Employee Assistance Line for mental health, wellbeing support, financial and legal advice
• Free and unlimited access to our Leisure Clubs (gym, pool, steam rooms)

What you’ll bring to the team

Ideally, you will have some experience in a fast-paced, customer-facing role and a passion for outstanding customer service. The ability to anticipate guests’ needs is highly desirable. You should also be comfortable using various technologies, including MS Office.

Next steps

A member of the hotel team will contact you to schedule a 15-minute chat to learn more about you. We will explain the role in detail, and you can showcase your skills. Successful candidates will then meet the Business Excellence Manager or Guest Service Manager.