Guest Services Associate

Rosewood Hotel Group; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a Guest Services Associate to enhance guest experiences at their prestigious London location. This role is pivotal in delivering exceptional service, ensuring that every guest interaction is memorable and fulfilling. Candidates should possess strong communication skills and a passion for guest service, contributing to a culture of heartfelt hospitality. The position offers a structured 40-hour work week, with numerous benefits including paid holidays, career development opportunities, and complimentary stays. Join a team that values genuine relationships and elevates the guest experience.

Benefits

28 days paid holidays

Company pension scheme

12 complimentary room nights

F&B discount worldwide

Career development opportunities

Free meals on duty

Season ticket loan

Qualifications

• Strong ability to provide excellent customer service and build relationships.
• Proficient in English communication, both written and spoken.

Responsibilities

• Efficiently answer phone calls with correct telephone etiquette.
• Ensure clear and complete information is taken from guests.

Skills

Customer Service

Teamwork

Communication Skills

Self-motivation

Education

Proficient level of written and spoken English

Job description

Role

We are currently looking for a Guest Services Associate to join our team of associates at Rosewood London. Our Guest Services Associates are appointed to consistently deliver a seamless telephone service to all our internal and external guests. This role plays an integral part in delivering a memorable guest experience. This role offers a schedule of 40 hours spread over 5 working days.

Key expectations of this role are

1. Efficiently answering phone calls by using Rosewood correct telephone etiquette at all times.
2. Providing the highest standard of customer service, striving to go the extra mile by being Intuitive, Refined and Engaging.
3. Ensuring clear, complete and legible information is taken from our guests and is forwarded to the appropriate department to satisfy their requests.
4. Having a thorough knowledge of all services offered by the hotel and its dining facilities.

Profile

1. The ability to work in a team and build relationships with others.
2. Being self-motivated.
3. Having a passion for guest service and taking ownership of the guest experience.
4. Possessing a proficient level of written and spoken English.

All our associates have the opportunity to live by our guiding philosophy which captures the essence of our culture RELATIONSHIP HOSPITALITY. Heartfelt interactions are our lifeblood. A desire to build genuine, rewarding and lasting relationships with everyone we meet comes naturally to us – it’s our Calling.

Benefits

1. 28 days paid holidays per annum including Bank Holidays
2. Company pension scheme and life assurance
3. 12 complimentary room nights and F&B discount worldwide
4. Career development opportunities
5. Free meals on duty
6. Season ticket loan