Guest Services Assistant

Staycity Group; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn up to £550

Cycle to work scheme

Education Support

Volunteer days

Employee Assistance Program (EAP)

An extra day off to celebrate your生日

Job summary

Staycity Group is hiring a Guest Services Assistant to shape the guest journey across Reception, Bar and Breakfast. You will keep the environment welcoming, organized and guest-focused, bringing energy to every interaction. Full training is provided, with emphasis on passion, drive, curiosity, respect and kindness.

Join one of Europe’s fastest-growing aparthotel brands and help deliver standout guest experiences in a dynamic team.

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Experience in guest-facing hospitality or front-of-house roles is helpful but training is provided.

Responsibilities

• Be a Brand Ambassador: represent Staycity Group with joy, passion and enthusiasm.
• Make a great first impression with guests through confident communication.
• Amaze guests with attention to detail and excellent organisational skills.
• Go above and beyond for guests and team, exceeding expectations.
• Maintain a positive attitude and contribute to a vibrant workplace.

Skills

Excellent communication

Interpersonal skills

Guest-facing service

Team collaboration

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring a Guest Services Assistant to help shape the Staycity guest journey. The successful candidate will be passionate about creating an exceptional guest experience, working in an integrated Front of House role across Reception, Bar and Breakfast. They will take pride in keeping their environment welcoming, organised and always focused on the guest, while bringing energy and personality to every interaction. They will bring curiosity to the role, always looking for ways to improve what we do every day and enhance the guest experience, while being part of one of Europe’s fastest-growing aparthotel brands. We’re looking for someone who approaches their role with passion, drive, curiosity, respect and kindness, and who genuinely enjoys making every guest’s stay feel special.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.