Night Porter

Staycity Group; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Birthday day off

Job summary

Staycity Group is seeking a dedicated Night Operations Assistant to coordinate housekeeping and ensure the property is prepared for the day ahead. You will work closely with Night, Operations and Housekeeping teams to maintain high standards.

The role emphasizes strong communication, attention to detail, and willingness to learn reception procedures to support future progression within Staycity Group.

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Experience with Opera PMS is helpful but not mandatory; full training will be provided.

Responsibilities

• Understand housekeeping trolley standards and ensure trolleys are ready for the next day.
• Support the Operations Manager and Housekeeping Manager with linen control and stock checks.
• Maintain cleanliness and presentation standards in all public areas during the night.
• Support stock organization and continuous improvement of night-team and housekeeping processes.
• Learn reception systems and procedures to support future career progression.

Skills

Communication

Interpersonal skills

Team collaboration

Tools

Opera PMS

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller. Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Your Key Objectives

This is a unique role built around our One Team spirit. You will work closely with both the Night, Operations and Housekeeping teams to ensure the property is perfectly prepared for the day ahead.

Key Responsibilities

• Understand our housekeeping trolley standards and ensure all prepared trolleys are checked, adjusted and fully ready for the following day (they should be set up by Housekeeping already!)
• Support the Operations Manager and Housekeeping Manager with linen control, consumable stock checks and ordering.
• Maintain excellent cleanliness and presentation standards throughout all public areas during the night.
• Support effective stock organisation, linen control and the continuous improvement of night-team and housekeeping processes.
• Learn key reception systems and operational procedures to broaden your knowledge and support future career progression.

Benefits

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.

Join us and be part of the journey.