Guest Services Ambassador

Rapport Guest Services; Greater London; Sur place; GBP 31 000 - 38 000; Plein temps

Avantages offerts par ce poste

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Breakfast included

Lunch included

Tea & coffee facilities

Pension scheme

Wellness programs

Employee assistance

Digital GP services

Learning & development

WOW Awards

Paid day off

Résumé du poste

Rapport Guest Services is recruiting a Guest Services Ambassador based at our client's Baker Street office in London. You will join a diverse team supporting an accountancy and business advisory firm where excellence and creativity are the norm.

This full-time, permanent role offers 40 hours per week on a rota from 7am–7pm, Monday to Friday, with a salary of £34,100 per annum. You will handle switchboard, reception duties, helpdesk queries, meeting room bookings and guest hospitality.

Qualifications

• Be positive, outgoing, and able to build rapport with key stakeholders.
• Proactive, flexible and adaptable with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills; professional telephone and email etiquette.

Responsabilités

• Route calls and provide prompt guest assistance (Switchboard).
• Provide personalised support, address inquiries and resolve issues to enhance guest experience (Helpdesk).
• Greet guests, manage check-ins/check-outs and meeting room reservations with precision (Reception).
• Engage with guests, answer questions and provide recommendations for local attractions (Lobby Hosting).
• Escort guests to booked meeting spaces and ensure rooms meet specifications.
• Support Client Services with administrative duties, including reporting, data management and day-to-day operations.

Connaissances

Excellent communication skills

Positive outgoing personality

Interpersonal skills

Attention to detail

Ability to work independently

Outils

Telephone etiquette

Email etiquette

Computer literacy

Description du poste

We are recruiting a Guest Services Ambassador to be part of the Rapport team, based at our client's office in Baker Street. You will be part of an exciting diverse team that supports our client: accountancy and business advisory firm, where excellence and creativity are the norm every single day.

Type of Contract: Full-time, Permanent Hours: 40 hours per week (Monday – Friday, on a shift rota basis between 7 AM – 7 PM)

Salary: £34,100 per annum

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary breakfast, lunch, along with tea and coffee facilities.
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Key Responsibilities:

• Efficiently routing incoming/outgoing calls, ensuring guests receive prompt assistance and information (Switchboard management).
• Providing personalised support, addressing inquiries and resolving issues to enhance the guest experience (Helpdesk management).
• Greeting guests with a warm smile, handle check-ins and check-outs, and managing meeting room reservations with precision (Reception duties).
• Fostering an inviting atmosphere by interacting with guests, answering questions, and providing recommendations for local attractions (supporting with Lobby Hosting duties).
• Escorting guests to their booked meeting spaces within the building when required.
• Improving customer engagement in all areas.
• Maintaining high standards so that customer’s expectations are consistently exceeded.
• Checking that all meeting rooms are set up correctly according to the agreed specification.
• Supporting the smooth operation of the Client Services function through a range of administrative duties, including report generation, record maintenance, data management, and general office administration, ensuring accurate records and efficient day-to-day operations.

What We’re Looking For:

• Someone who lives our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
• Have a positive, outgoing personality and be able to easily build rapport with key stakeholders.
• Be proactive, flexible and adaptable, with great attention to detail and ambition to learn and grow.
• Display excellent personal presentation and interpersonal skills.
• Be computer literate, with excellent communication skills, verbal and written, with a professional telephone and email etiquette.
• Demonstrate the ability to work independently and manage own workload.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application. To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.