Dedicated Lunch Cover Receptionist - 25 hours

Rapport Guest Services; Greater London; On-site; GBP 17,000 - 23,000; Part time

Benefits offered by this job

Travel discounts

Grocery discounts

Life assurance

Cash rewards

Contributory pension

Wellbeing program

Employee Assistance Program

Digital GP

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services is seeking a Dedicated Lunch Cover Receptionist to support two London sites, Old Street and Mayfair. You will cover breaks for a seamless guest experience, greeting visitors and handling enquiries with brand-aligned service.

Part-time, permanent role; 25 hours per week, Monday–Friday, 10:00–15:00. Salary £20,293 per annum plus benefits and development opportunities.

Qualifications

• Front-of-house or reception experience preferred.
• Excellent command of English, both spoken and written.
• Warm, proactive personality with strong customer service skills.

Responsibilities

• Greet visitors and provide a professional welcome across two sites.
• Answer inquiries in person, by phone and email promptly.
• Maintain knowledge of facilities and assist guests accordingly.
• Escalate issues to supervisors when needed.

Job description

Our client is a leading commercial real estate firm known for developing and investing in modern, sustainable workplaces. Their design‑led approach focuses on creating vibrant environments that foster community, innovation and connection.

We’re looking for a Dedicated Lunch Cover Receptionist to join our Rapport team, supporting two London sites, in Old Street and Mayfair. You’ll step in during the static receptionist’s breaks, ensuring the guest experience remains seamless throughout the day.

Type of contract: Part‑time, Permanent. Hours: 25 per week (Monday‑Friday, shift rota basis between 10 AM and 3 PM). Salary: £20,293 per annum.

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Support multiple buildings, provide cover across sites as operational needs change.
• Deliver a professional guest welcome, ensure every visitor is greeted, acknowledged and supported in line with brand standards.
• Handle enquiries promptly, respond to in‑person, phone and email requests in a timely, polished and professional manner.
• Maintain strong building knowledge, confidently advise and direct guests using up‑to‑date awareness of facilities.
• Escalate issues appropriately, keep the Assistant Guest Services Manager and Guest Services Manager informed of any new, ongoing or potential concerns so they can be addressed quickly.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Bring a warm, outgoing personality, able to build rapport quickly with stakeholders.
• Communicate confidently, strong command of spoken and written English.
• Work creatively and proactively, organised, detail‑driven, process‑minded and resourceful with a can‑do approach.
• Operate independently and collaboratively, comfortable working solo or within a larger team.
• Maintain polished presentation, excellent personal appearance and interpersonal skills.
• Deliver exceptional guest service, consistently focused on creating standout experiences.
• Bring relevant customer service experience, ideally one year in a similar FOH role (luxury hotel, premium airline or corporate reception).

About Us

Rapport Guest Services is a multi‑award‑winning company, delivering front‑and‑back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us at www.rapportservice.com.

Rapport vacancies often attract a high volume of applications, but every application is personally reviewed by a member of our recruitment team. We take the time to read your application and consider your experience against the requirements of the role, so there is always a person behind the process reviewing your application.

To ensure we can give each candidate and application the attention it deserves, we can only consider one application per candidate at a time. Even if you have applied for multiple vacancies, we will focus on the role that best matches your experience and background. We therefore encourage you to carefully consider which opportunity is the strongest fit for you before applying. Please keep an eye on your inbox, including your junk/spam folder, for updates from our recruitment team.