Guest Service Supervisor

Splendid Hospitality Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Job summary

Splendid Hospitality Group at Four Points Flex by Sheraton London Euston is seeking a Guest Service Supervisor to lead the Front Office team and ensure smooth, memorable guest experiences. You will oversee check-ins, guest interactions, and cross-department collaboration.

The role is full-time with a pay rate of £14.32 per hour, based on site in London. You’ll guide the Guest Service Assistants, support other departments, and act as on-duty lead to maintain exceptional service levels.

Qualifications

• Experience leading a guest service team.

Responsibilities

• Leading the team on shift, keeping service smooth, personal, and memorable.
• Ensuring that guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
• Supporting and motivating your team, ensuring tasks and operations run seamlessly.
• Act as the person on duty across departments, making every guest experience effortless.

Job description

Guest Service Supervisor

Department: Front Office

Employment Type: Full Time

Location: Four Points Flex by Sheraton - London Euston

Compensation: £14.32 / hour

Description

Picture this: you’re leading a team that makes every guest feel at home from the moment they arrive. You keep the shift running smoothly, guiding Guest Service Assistants, supporting across departments, and making sure every detail is taken care of. From busy check-ins to seamless guest experiences, each day brings variety, people, and plenty of chances to make a difference. As a Guest Service Supervisor, you’re not just part of the story, you’re shaping the moments and memories our guests will take home.

Key Responsibilities

You’ll be at the heart of the guest experience, guiding your team to deliver exceptional service and making every stay truly memorable. Here’s what you’ll be up to:

• Leading the team on shift, keeping service smooth, personal, and memorable.
• Ensuring that the guests feel at home, from check-in to check-out, and pitching in wherever they need a hand.
• Supporting and motivating your team, ensuring tasks and operations run seamlessly.
• Act as the person on duty across departments, making every guest experience effortless.

What Makes You Splendid?

We live by our values – and we’d love you to bring them to life every day:

• Open - you’re friendly, approachable, and make guests and colleagues feel welcome.
• Nimble - you adapt quickly, stay calm under pressure, and keep things running smoothly.
• Brilliant - you lead by example, take pride in delivering outstanding service, and help your team shine.
• Honest - you’re reliable, trustworthy, and uphold the highest standards.

Bring your energy, warmth, and passion for people, we’ll give you the tools and support to thrive.

Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.