Guest Service Supervisor

ZipRecruiter; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality seeks a Guest Services Supervisor to lead a dedicated team in delivering exceptional guest experiences. This role involves managing the front desk, handling guest complaints, and ensuring the cleanliness of guest rooms and common areas. With a commitment to excellence, the ideal candidate will possess strong leadership and customer service skills, ensuring that every guest enjoys a comfortable and memorable stay. Join a dynamic team that values inclusivity and offers industry-leading benefits, including training, hotel discounts, and more.

Benefits

Industry-leading training

Hotel discounts

Wagestream access

Employee assistance programme

Minimum of 28 days holiday

Staff meals on duty

Paid breaks

Access to hotel gym facilities

Free staff parking

Qualifications

• Ability to manage and motivate the guest services team effectively.
• Strong attention to detail for managing reservations and workspace.

Responsibilities

• Oversee the guest services team ensuring excellent service.
• Handle guest complaints and manage reservations.

Skills

Leadership skills

Customer service skills

Organisational skills

Knowledge of hotel policies

Job description

Job Description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and more. From our diverse locations to our people-first approach, the Aimbridge experience is unique.

What is in it for you?

As part of the Aimbridge team, you will have access to industry-leading benefits, including:

• Industry-leading training and leadership development opportunities
• Hotel discounts across our portfolio, staff rates, and up to 50% discount on food, beverage, and spa
• Wagestream: stream up to 40% of your pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of

As Guest Services Supervisor, you'll oversee the guest services team and ensure guests receive excellent service during their stay. Your key responsibilities include managing the front desk, handling guest complaints, managing reservations, and maintaining cleanliness in guest rooms and common areas. You will also be responsible for staff training, enforcing guest service policies, and building positive guest relationships.

Most importantly, you'll play a vital role in ensuring guests have a first-class, comfortable, and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: Ability to effectively manage and motivate the guest services team
• First-class customer service skills: To handle guest complaints and ensure satisfaction
• Organisational skills: Strong attention to detail to manage reservations and maintain an organised workspace
• Knowledge of hotel policies and procedures: Understanding of room rates, check-in/out procedures, and available services; familiarity with hotel computer systems and software is preferred

Most importantly, success in this role requires a passion for providing exceptional guest experiences and living our brand standards.

At Aimbridge, we recognize that people are the heart of our business. As a global leader, we are committed to representing our diverse community and offering everyone a place to grow.

So, click apply today — we would love to welcome you to our inclusive team shaping the future of hospitality.