Guest Service Supervisor

Global Partners; Greater London; On-site; GBP 20,000 - 40,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead store operations. This role involves supervising staff, ensuring compliance with safety and quality standards, and creating a welcoming atmosphere for guests. With a commitment to professional growth, the company offers competitive salaries, health benefits, and opportunities for career development. Join a team that values your ideas and contributions as you help shape the future of guest services in an innovative retail environment. If you thrive in a dynamic setting and are dedicated to exceptional service, this is the perfect opportunity for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Match

Tuition Reimbursement

Career Development Opportunities

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Supervise employees and ensure adherence to policies and procedures.
• Provide an enjoyable shopping experience for guests.
• Address inquiries and complaints from guests.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship Building

Decision Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, “What differentiates us from the rest?”

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of “Energy” You Bring:

1. You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
2. You display a guest-come-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
3. You are confident and make eye contact with guests.
4. You have superior relationship building skills and can establish a connection with guests and associates.
5. You are trustworthy and responsible.
6. You are detail-oriented and have excellent organizational skills.
7. You defuse issues by utilizing problem-solving techniques.
8. You are a proven self-starter with demonstrated ability to make decisions.
9. You direct others and prioritize tasks.

“Gauges” of Responsibility:

1. Supervise employees making sure they are performing all the job duties implemented by management.
2. Coaching employees by giving them constructive feedback to help perform certain tasks.
3. Greet guests and provide an enjoyable shopping experience for everyone.
4. Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
5. Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
6. Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
7. Ensure the 24/7 execution of all guest service programs and processes.
8. Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
9. Always replenish products to ensure in-stock conditions.
10. Address inquiries and complaints from guests.
11. Check in external and internal vendors per established guidelines.

“Fuel” for You:

1. Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
2. Health + Wellness - Medical, Dental, Vision, and Life Insurance. Along with additional wellness support.
3. The Road Ahead – We offer 401k and a match component!
4. Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.

The GPS of our Interview Process:

1. First thing first, if you’re interested in the role, please apply.
2. The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
3. We conduct either in-person or “in person” zoom interviews and provide additional interview information needed at that time.

Qualifications:

1. Must be available to work flexible hours that may include days, nights, weekends, and/or holidays.
2. Must be efficient and organized.
3. Must be at least 18 years of age to be considered for position.
4. Must have reliable transportation and a valid driver’s license.
5. Ability to freely access all areas of the store including selling floor, stock area, and register area.
6. Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
7. Work in intermittent temperatures (i.e. cooler, outside, etc.).

Education:

High School Diploma or GED

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds, and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.