VIP Guest Supervisor / Manager

LaplandUK

Ascot

On-site

GBP 19,320 - 27,517

Part time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Free hot meal per shift

Unlimited tea & coffee

Free shuttle from Ascot station

Job summary

A magical experience provider in Ascot is looking for a VIP Guest Supervisor to lead a team and ensure an outstanding guest experience during the festive season. Responsibilities include overseeing operations, maintaining high standards, and championing accessibility. The ideal candidate has leadership experience in guest-facing roles and excels in communication. This seasonal contract offers £17.00 per hour, free meals, and shuttle service from Ascot station.

Qualifications

At least 1 year of team leadership experience in a guest-facing role.
Strong communication, organisational, and interpersonal skills.
Awareness of accessibility and health & safety procedures.

Responsibilities

Overseeing guest journey and supporting Hosts during live operations.
Delivering team briefings and resolving issues in real time.
Championing accessibility and inclusion throughout the experience.

Skills

Team leadership

Strong communication skills

Problem-solving mindset

Organizational skills

Positive attitude

Job description

4 days ago Be among the first 25 applicants

This range is provided by LaplandUK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

VIP Guest Supervisor / Manager – £17.00 per hour

Seasonal Contract

Location: Ascot, Whitmoor Forest, SL5 8BD

About Lapland

LaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families each year. With stunning Hollywood-style sets, West End-quality performances, and exceptional storytelling, LaplandUK creates unforgettable festive memories.

We’re looking for experienced, proactive, and joyful individuals to join us as Golden Experience Supervisors for the 2025 season at our Ascot site.

The Role

As a Golden Experience Supervisor, you'll take the lead operationally on shift, guiding and supporting a team of Hosts to ensure each family’s magical journey through Lapland is smooth, seamless, and full of joy.

You’ll be responsible for maintaining high standards across key guest touchpoints including theatrical spaces, dining areas, performance zones, and the all-important gifting moment. With strong communication and calm leadership, you’ll be central to delivering a first-class experience for guests and a positive working environment for the team.

Key responsibilities include:

Overseeing the full guest journey and supporting Hosts during live operations
Delivering team briefings and resolving issues in real time
Ensuring spaces like dining, seating, and gifting are prepared for each tour
Liaising with departments such as Wardrobe, Food & Beverage, and Event Control
Championing accessibility and inclusion throughout the experience
Leading by example to maintain morale and high standards
Managing shift schedules, reporting absences, and supporting team wellbeing
Enforcing safety procedures and reporting any incidents or hazards

Who We’re Looking For

You might have experience in live events, visitor attractions, theatre, or hospitality, but what matters most is your calm confidence, team-first mindset, and drive to help create outstanding guest experiences.

You’ll need:

At least 1 year of team leadership experience in a guest-facing role
Strong communication, organisational, and interpersonal skills
A problem-solving mindset and ability to stay calm under pressure
Awareness of accessibility and health & safety procedures
Confidence with tech and digital schedules
A hands-on, positive attitude and festive team spirit

What You’ll Receive

£17.00 per hour
Free hot meal per shift
Unlimited tea & coffee
Free shuttle from Ascot station

Key Dates

Induction: 26 October 2025
Live Event: 6 November – 24 December 2025
Shifts: AM or PM (1 supervisor per shift)

Location

Ascot – Whitmoor Forest, SL5 8BD (Free shuttle service provided from Ascot station)

If you are interested in joining the magic this Christmas please apply here today!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Management and Other
Industries
Entertainment Providers, Hospitality, and Events Services

Referrals increase your chances of interviewing at LaplandUK by 2x

Guest Services Manager : Luxury 5* Hotel, Berkshire

Lightwater, England, United Kingdom 1 week ago

Head of Guest Experience Manager - St. Pancras London, Autograph Collection

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Director, Customer Experience & Learning and Development

London, England, United Kingdom 1 week ago

London, England, United Kingdom 6 days ago

London, England, United Kingdom 1 month ago