Guest Service Assistant- Full Time (40 Hours)

Front office - HBH Sheffield; Sheffield; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

50% Discount on food & drink while on/

Learning & Development platform

50% F&B discount at Hilton hotels

Incentive schemes

WeCare wellbeing app access

Job summary

Hilton is seeking a Guest Service Assistant in Sheffield to join our front desk team. You will welcome guests, check them in and out, answer questions and support a seamless stay across a 40-hour week across seven days.

The role offers £12.80 per hour with shifts from early morning to late evening and a 30-minute unpaid break. Hilton provides staff benefits including room discounts, food and beverage discounts, and learning opportunities.

Qualifications

• Be welcoming and able to connect with guests.
• Strong communication and coordination with team.

Responsibilities

• Welcome guests from check-in to check-out.
• Handle check-ins/outs and guest inquiries.
• Support restaurant/housekeeping/maintenance teams as needed.
• Assist with reservations and guest requests.

Job description

Guest Service Assistant

40 hours over any 7 days of the week.

£12.80 per hour

Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes.

JOIN US

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton.

Come for the job, thrive in your career, and enjoy the journey of Making the Stay .

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena . The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotelswhen staying on Team Member Rates
• Incentive schemes
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Serving simple meals and drinks
• Identifying potential sales leads
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.