Guest Service Assistant

Front office - HBH Sheffield; Sheffield; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Discounted hotel room rates

50% Discount on food & drink on duty

Hilton Learning & Development

50% F&B discount at Hilton hotels

Incentive schemes

WeCare wellbeing app

Job summary

Hilton in Sheffield is looking for a friendly Guest Service Assistant to welcome guests, manage check-ins and check-outs, and provide helpful local guidance to ensure a memorable stay. The role is 24 hours per week over 3 days, with shifts from 6.45am to 3.15pm or 2.45pm to 11.15pm, including a 30-minute unpaid break.

You’ll work as part of a busy hotel team, staying calm under pressure and delivering great service.

Qualifications

• Welcoming personality and friendly demeanor. (from the job listing)
• Strong communication skills for guest interaction and coordination.
• Sharp attention to detail in guest needs and reservations.
• Proactive problem-solver able to handle diverse scenarios.
• Team spirit and willingness to help across shifts.
• High energy and adaptability in a fast-paced hotel environment.

Responsibilities

• Be the friendly face that welcomes guests and assists from check-in to check-out.
• Handle check-ins and check-outs and guest needs.
• Be the go-to person for questions about the hotel and local areas.
• Serve simple meals and drinks.
• Identify potential sales leads and upsell where appropriate.
• Collaborate with housekeeping and maintenance to ensure smooth operations.
• Manage calls, emails, and reservations efficiently.
• Go the extra mile for special requests to enhance guest stays.

Skills

Welcoming personality

Communication skills

Attention to detail

Problem solving

Team player

Adaptability

Job description

Guest Service Assistant

24 hours per week over 3 days (potential for extra hours on an ad hoc basis).

£12.80 per hour

Shifts would be a mixture of 6.45am to 3.15pm and 2.45pm to 11.15pm. Including an unpaid break of 30 minutes.

JOIN US

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay .

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city centre, with easy access to major road links and ten minutes’ drive from Meadowhall shopping centre and O2 Arena . The hotel comprises of 142 bedrooms, 3 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotelswhen staying on Team Member Rates
• Incentive schemes
• Access to WeCare app – a solution designed to support your mental, physical, social and financial wellbeing, providing access to 24/7 UK-based online GP appointments, mental health counselling, a get fit programme, legal and financial guidance plus much more

And much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Serving simple meals and drinks
• Identifying potential sales leads
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

If this sounds like the job for you please get in touch!