Guest Service Assistant

RBH; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced parental leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250

Flexible working

Wagestream—get paid when you want

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant to warmly welcome guests and manage front desk duties at our Edinburgh hotel. The role involves handling check-ins/check-outs, assisting guests with inquiries, and coordinating with other teams to ensure a seamless stay.

We offer a comprehensive benefits package, flexible working options, staff discounts, and opportunities for career progression within RBH.

Qualifications

• Welcoming personality and guest-focused attitude.
• Strong communication with guests and team members.
• Detail-oriented handling of guest needs and reservations.
• Calm, positive attitude with ability to think on your feet.
• Team player with adaptable, energetic approach.

Responsibilities

• Welcome guests at reception and manage check-in/check-out with warmth.
• Answer guest questions and assist with local directions and recommendations.
• Process bookings and payments accurately to ensure smooth stays.
• Coordinate with housekeeping/maintenance to fulfill guest requests promptly.
• Maintain a neat, professional front desk, handling calls and emails efficiently.
• Go the extra mile for special requests to enhance guest experiences.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

Energy

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Our Benefits

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

What We Need From You

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact .